Customer Relations Administrative Coordinator

Job Title: Customer Relations Administrative Coordinator

Duration:12-month contract w/ yearly extension

Location: Atlanta GA 30354

Pay Rate: $25 - $27 hourly on W2

JOB SUMMARY
In-office requirements: 2-3 days per week per the Hybrid Work Arrangement
Status: Exempt (this role is exempt from OT)

Position overview
Provide clerical and administrative support to the Customer Experience Department, Area field staff, and Center personnel. Manage the voucher system, process payments to dealers, and handle goodwill check requests from customers. Conduct routine evaluations of sales contracts for repurchased units to identify any violations of the over MSRP Policy. Send correspondence to the Dealer Principal at the Center and forward debit files to the Accounting department.
Roles & responsibilities
* Generate departmental check requests and related CRM documentation and prepare reports.
* Submit dealer payments and reimbursements to the accounting department.
* Conduct monthly assessments of sales contracts for repurchased units to identify violations of the over MSRP Policy. Send correspondence to the Center Dealer Principal and submit debit files to Accounting.
* Respond to inquiries from dealers and Field Managers regarding payments and vouchers.
* Administer the department's goodwill voucher program, including maintaining and updating the voucher redemption website, processing dealer and voucher reimbursements, performing audits, providing dealership training and coaching, and creating reports as needed.
* Order and mail FL Lemon Law booklets to all Florida Centers bi-annually.
* Scan and attach relevant documents to CRM and shred the originals.
* Receive and distribute mail, and send packages as required.
* Organize meetings and department events.
* Compile monthly reports for various projects.
* Serve as backup for the Repurchase Claims Coordinator.
* Provide support to the Senior Manager of Customer Relations on ad hoc projects

Qualifications
Education:
* Associates' Degree in Business Management and/or equivalent experience in administrative field
Experience:
* 2+ years' experience in an administrative role
* 1+ years in automotive industry a plus

Skills:
* Good communication skills
* Works well with limited direct supervision and direction
* Exemplary organizational skills
* Knowledgeable of MS Office programs, SAP, Adobe Acrobat Reader/Writer

Dexian stands at the forefront of Talent + Technology solutions with a presence spanning more than 70 locations worldwide and a team exceeding 10,000 professionals. As one of the largest technology and professional staffing companies and one of the largest minority-owned staffing companies in the United States, Dexian combines over 30 years of industry expertise with cutting-edge technologies to deliver comprehensive global services and support.

Dexian connects the right talent and the right technology with the right organizations to deliver trajectory-changing results that help everyone achieve their ambitions and goals.To learn more, please visit https://dexian.com/.

Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.