Patient Relations Specialist (Springfield, MO)

Experience: Prior experience in customer service/patient relations.

Preferred Qualifications:
Education: Degree in healthcare-related field.

Other Skills, Knowledge, Abilities:
* Understands hospital services, patient care, and regulatory standards.
* Able to demonstrate strong communication skills to interact with patients, families, and hospital staff.
* Possesses analytical skills to identify trends and make recommendations for process improvements.
* Can follow through on tasks and motivate others.
* Can implement and champion new processes related to patient relations.
* Can work with hospital leadership to develop and monitor patient relations initiatives.
* Ensures accurate documentation and follow-up of patient complaints.
* Can analyze data and provide detailed reports to hospital committees.
* Is self-motivated and able to manage tasks without constant supervision.
* Assess and addresses patient problems effectively.
* Is proficient in using MS Office products for documentation and reporting.
* Can use hospital systems for data collection and analysis.

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.