Team Member Experience Coordinator

Team Member Experience Coordinator

The Team Member Experience Coordinator serves as the central driver of community, connection, and team member experience at Fearless. This role blends internal culture-building, external brand presence, and operational coordination to create a cohesive and engaging environment where team members feel seen, valued, and connected.

The Team Experience Coordinator is our community builder-in-chief. This isn't an event planner role. It's a connector role. You'll get to know every single person on the Fearless team, run speaker series and tech meetups, activate our presence at industry conferences, and create the kind of internal community that makes people proud to show up. You'll also be the person who remembers the birthdays, sends the card when someone loses a loved one, and makes every milestone feel like it matters - because it does.

The Impact You Will Create:

• Shapes team member experience by fostering connection and engagement.
• Strengthens internal culture and external brand presence.
• Drives onboarding satisfaction, recognition consistency, and community growth.

Your Responsibilities in This Role:

Community Building & External Presence

• Own and grow a speaker series -- both internal (lunch & learns, team showcases) and external (panels, public events, conference programming) that elevates the Fearless brand and creates connection.
• Build and manage relationships in the Baltimore and broader GovTech / civic tech community -- attend meetups, host events, and make Fearless a name people recognize and want to be part of.
• Run or support tech communities of interest (async and synchronous) -- whether that's a GovTech Slack group, a women-in-tech cohort, or a developer meetup. You know how to seed and sustain community, not just schedule meetings.
• Represent Fearless at conferences and industry events; identify people and organizations worth knowing, and pass warm leads and partnership signals to the BD team.

Team Member Experience & Belonging

• Get to know every person on the Fearless team (both onsite and virtual) - their name, their story, what makes them tick. This is the foundation of everything else.
• Own the recognition rhythm: birthdays, work anniversaries, promotions, life events, and moments of loss. Be the person who makes team members feel seen, especially when it counts most.
• Design and execute a year-round calendar of in-person, virtual, and hybrid experiences that build genuine connection.Take us beyond pizza parties to moments that reflect who Fearless is.
• Champion inclusivity for remote team members; they should feel just as seen and celebrated as those in the office.
• Gather feedback continuously and act on it. You're not just running programs, you're improving the experience.

Onboarding & Offboarding

• Own the new hire experience end-to-end: pre-boarding, day-one welcome, swag and setup, orientation, and 30/60/90-day check-ins.
• Make every new team member's first days feel intentional and warm -- not administrative.
• Manage offboarding with care and dignity, honoring what team members contributed on their way out.
• Keep onboarding documentation, checklists, and tooling current and improving.

Office & Operational Support

• Keep the Baltimore office running smoothly -- supplies, snacks, vendors, visitors, and overall vibe.
• Coordinate IT logistics in partnership with the tech team: new hire equipment provisioning, shipping to remote employees, inventory tracking.
• Support facilities and workplace needs as they come up -- you're a problem-solver, not a ticketing system.

Skills and Qualifications We Require at Fearless:

At Fearless, we seek candidates who blend technical know-how with sharp problem-solving and advisory skills to drive real impact in the communities we serve. Here are the key qualificationsand desired experience for this role:

• Proficiency with Google Workspace, Slack, Zoom, and willing to learn new tools quickly.
• Event planning and coordination experience.
• Project and time management.
• Experience organizing a meetup, tech community, speaker series, or professional network from scratch is preferred.
• 2+ years of experience in team member experience, people operations, office management, event planning, or a similar role where building community was central.
• Proven track record running events for live, virtual, or hybrid audiences -- you know what "good" feels like.
• Strong communicator across channels (written, verbal, Slack, email, a room full of people).
• Organized and self-directed -- you manage multiple things at once without dropping the human touch.
• Experience in or deep curiosity about the GovTech, civic tech, or public sector technology space preferred.
• Experience in identifying relationship opportunities and passing them to sales or Business Development teams preferred.
• Experience at a mission-driven company or nonprofit and understand how culture and mission reinforce each other preferred.
• Active participation in professional communities on LinkedIn, in Slack groups, or at conferences preferred
• Bachelor's degree preferred, but not required.

Fearless Skills and Competencies

Analytical Thinking: The ability to observe and interpret information, break down complex problems into parts, identify patterns/relationships and draw logical conclusions to develop effective solutions.

Synthetic Thinking: The ability to combine different ideas, information, or concepts to create a new, complex understanding or solution by integrating disparate elements into a new, meaningful whole.

Adaptability: Comfort with change, flexibility in the face of shifting demands and resilience to setbacks.

Ownership & Accountability: Committed to taking responsibility for outcomes, ensuring that all commitments are met with a focus on enhancing service delivery.

Communicating with Influence: Capable of crafting and delivering clear, persuasive messages that integrate data insights and structured narratives, tailored to the strategic needs of diverse audiences to drive effective decision-making.

Physical Requirements:

• Ability to sit for extended periods while working on a computer or during meetings.
• Must be able to travel occasionally to client sites or company meetings, which may involve driving or flying.
• Ability to communicate effectively via phone, email, and in-person, requiring clear speech, listening, and written communication skills.
• Ability to move within an office environment, including reaching for files, using office equipment, and occasional light lifting (up to 10 pounds).This includes restocking in-office kitchen supplies and snacks, managing incoming packages from mail couriers, etc.

Life at Fearless

We're a digital integration consultancy on a mission to build a better tomorrow. At Fearless, we combine technology, people, and organizational development to solve meaningful problems. Through iterative development, we deliver smart, user-friendly solutions that make tech work better-for everyone.

But great tech is just part of the story. What really makes us Fearless is our Purple Culture.

What Makes Us Purple?

Being Purple means you:

• Are valued as a whole person-not just a job title
• Get matched with work that plays to your strengths and passions
• Are supported by coaches, not micromanagers
• Have the autonomy and clarity to make decisions and drive impact
• Join a community that celebrates equity, curiosity, and innovation
• Do work that matters-every day

We believe in flexibility, growth, and balance. Our benefits and culture are designed to support you in doing your best work-while making space for what matters to you outside of it.

We're proud to be an equal opportunity employer. At Fearless, we're building a workplace that welcomes and respects everyone-across race, gender, age, religion, identity, background, and ability.

Compensation at Fearless

Fearless is committed to providing a competitive compensation package that will meet your current and future needs. Our philosophy is aimed at rewarding team member contributions, supporting long-term financial growth and security, and overall well-being.

We believe in paying people fairly, so we've established a compensation model aimed to ensure everyone at Fearless - regardless of race, ethnicity, gender, sexual orientation, disability, religion, age, nationality, or willingness/ability to negotiate - is consistently paid fairly based on alignment to the needs and requirements of the role.

Salary Range for This Role

This is an hourly, non-exempt, temporary role.

Minimum Salary: $25.19 per hour

Salary Midpoint: $31.36 per hour

Maximum Salary: $37.94 per hour

Hiring Range for Role: $25.19 - $30.00 per hour

This is a temporary role that is not eligible for benefits.

Reasonable Accommodations

Fearless is committed to providing reasonable accommodations for applicants and candidates with disabilities. If a reasonable accommodation is needed to participate in the job application or interview process, please contact the Human Resources Department at hr@fearless.tech.

So, What's Next?

We've refined our hiring approach to make sure every team member is a great fit for Fearless-and that we're a great fit for you, too. If there's alignment, we'll reach out to kick off the interview process. Depending on the role or project, your experience may vary slightly, but it typically includes:

1. Introductory Interview

You'll connect with a recruiter to:

• Build rapport and get to know each other
• Review your experience and skills
• Talk through salary expectations and role details
• Set expectations for the rest of the process

2. Technical Assessment

We'll invite you to complete a role-specific assessment to see your skills in action. This helps us keep our hiring process fair and consistent. You can learn more about what to expect here.

3. Skills + Business Fit Interview

This is where we dig deeper to:

• Review findings from any technical assessments
• Walk through situational and values-based questions
• Explore how your approach aligns with Fearless culture and project needs

Some roles may also include customer interviews based on specific project requirements in addition to background check and security clearance requirements.

Where You Can Build with Fearless

At Fearless, we strive to build a powerful and diverse team. We are currently licensed and set up to hire talented individuals residing in the following 16 states:

Alabama, California, Delaware, District of Columbia, Florida, Georgia, Maryland, New Jersey, New York, North Carolina, Pennsylvania, South Carolina, Tennessee, Texas, Virginia, and West Virginia.