Customer Service / Order Entry Coordinator

We are seeking a detail-oriented Customer Service & Order Entry Coordinator in Corona, CA to support team efforts for end-to-end ownership of customer orders and related inquiries. This role is expected to function with a one-stop-shop mentality by proactively identifying issues, communicating clearly with customers, and working problems through resolution rather than deferring or transferring responsibility unnecessarily.

This full-time role offers a pay rate of $19/hour and a consistent schedule of Hybrid: Remote Mondays and Fridays; In-office Tuesday through Thursday (Corona, CA).

Essential Job Functions:

• Enter customer orders accurately, completely, and in accordance with established procedures.
• Validate pricing, product selection, shipping details, and required dates prior to order release.
• Identify discrepancies or potential issues and take corrective action before processing.
• Maintain accountability for order accuracy from entry through completion.
• Serve as the primary point of contact for assigned orders and related customer inquiries.
• Respond to Zendesk tickets within 4 business hours and manage inquiries through resolution.
• Communicate proactively with customers regarding order status, backorders, changes, or required clarifications.
• Demonstrate critical thinking and problem-solving skills to resolve issues without unnecessary escalation.
• Make or receive customer phone calls when necessary to clarify order details or resolve issues.
• This role does not include inbound phone queue responsibilities.

• 1-3 years of prior order entry (fast and accurate) or customer service experience preferred.
• Strong written communication skills.
• Ability to manage multiple priorities in a deadline-driven environment.
• High level of accuracy and attention to detail.
• Proficiency with Microsoft Office 365 (Outlook, Teams).
• Experience with Zendesk or similar ticketing systems preferred.

Hunter Hamilton is a high-performance professional search firm specializing connecting finance, HR, operations, and legal talent with leading employers.

Hunter Hamilton is an equal opportunity employer. All applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other legally protected status. Hunter Hamilton offers reasonable accommodations for qualified individuals with disabilities; contact your local branch for inquiries. Hunter Hamilton is an E-Verify employer. See our Privacy Notice for Candidates and Employees/Contractors at https://smgroupna.com/privacy-notice-for-candidates-and-employees-contractors. By applying, you consent to receive AI-generated and non-AI-generated calls, texts, or emails from Staffmark Group, its affiliates, and partners. Frequency varies and message/data rates may apply. Reply STOP to cancel or HELP for help.