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Medical Office Associate - South Loop Physicians Group, College of Medicine

University of Illinois Chicago
life insurance, paid time off, retirement plan
United States, Illinois, Chicago
May 12, 2026
Medical Office Associate - South Loop Physicians Group, College of Medicine Medical Office Associate - South Loop Physicians Group, College of Medicine Hiring Department: DOM South Loop Comprehensive MED Location: 2600 South Michigan Avenue, Chicago, Illinois 60616 Requisition ID: 1041182 FTE: 1 Work Schedule: Monday-Friday Shift: Days # of Positions: 1 Workplace Type: On-Site Posting Close Date: May 18, 2026 Salary Range (commensurate with experience): $27.94 - 31.47 / Hourly Wage About the University of Illinois Chicago UIC is among the nation's preeminent urban public research universities, a Carnegie RU/VH research institution, and the largest university in Chicago. UIC serves over 34,000 students, comprising one of the most diverse student bodies in the nation and is designated as a Minority Serving Institution (MSI), an Asian American and Native American Pacific Islander Serving Institution (AANAPSI) and a Hispanic Serving Institution (HSI). Through its 16 colleges, UIC produces nationally and internationally recognized multidisciplinary academic programs in concert with civic, corporate and community partners worldwide, including a full complement of health sciences colleges. By emphasizing cutting-edge and transformational research along with a commitment to the success of all students, UIC embodies the dynamic, vibrant and engaged urban university. Recent "Best Colleges" rankings published by U.S. News & World Report, found UIC climbed up in its rankings among top public schools in the nation and among all national universities. UIC has nearly 260,000 alumni, and is one of the largest employers in the city of Chicago. This position is intended to be eligible for benefits. This includes Health, Dental, Vision, Life Insurance, a Retirement Plan, Paid time Off, and Tuition waivers for employees and dependents. Under direct supervision, the Medical Office Associate provides patient-facing administrative support and non-clinical clerical services within an outpatient clinic setting. This role applies knowledge of institutional policies and procedures related to patient registration, insurance verification, billing, account maintenance, and collections. The position serves as a key liaison between patients, providers, and clinical support services to support efficient clinic operations and a high-quality patient experience. This position is located within a University of Illinois Chicago (UIC) Department of Medicine off-site clinic: South Loop Comprehensive Medicine Clinic - 2600 South Michigan Avenue Chicago, Illinois 60616 Duties & Responsibilities: Clinic Reception and Scheduling Greets patients and visitors in a professional, courteous, and customer-focused manner. Answers, screens, and appropriately routes incoming telephone calls. Schedules, reschedules, and cancels outpatient clinic appointments. Provides clear and accurate information regarding clinic processes and appointment logistics Patient Registration and Discharge Support Performs patient check-in and check-out functions. Prepares, distributes, and assists with completion of required patient forms, including consent and authorization documents. Reviews documentation for completeness and accuracy. Completes insurance and third-party claim forms in accordance with established procedures. Medical Record Management Enters, codes, verifies, retrieves, and maintains patient information within the electronic medical record (EMR) system. Compiles and maintains medical charts, correspondence, reports, and insurance documentation. Ensures confidentiality, accuracy, and compliance with applicable policies and regulations Patient and Staff Communication Responds to routine inquiries from patients, families, visitors, and staff in a timely and professional manner. Communicates routine, non-clinical information consistent with institutional guidelines. Assists with patient flow by escorting patients to designated clinical areas as needed. Insurance and Billing Support Educates patients on clinic billing practices, insurance requirements, and payment procedures. Assists with basic insurance verification and documentation as appropriate. Data Entry and Information Accuracy Accurately enters and updates patient demographic and insurance information in electronic systems. Verifies data for completeness and accuracy to support billing and clinical operations. Office Systems and Equipment Operates standard office equipment, including copiers, scanners, and telephone systems. Utilizes word processing, spreadsheet, and other software applications to support clinic operations and reporting. Supply and Environment Management Orders and maintains clerical and administrative supplies. Ensures waiting areas and administrative workspaces are clean, organized, and welcoming. Supports compliance with IDPH and institutional work environment standards. General Administrative and Operational Support Provides cross-coverage and operational support to ensure continuity of clinic services. Assists with workflow coordination and front-end/back-end clinic processes. Participates in quality improvement initiatives, audits, and special projects. Performs other related duties as assigned. Minimum Qualifications Required: High school diploma or equivalent. Any one or any combination totaling one (1) year (12 months), from the categories below: Work experience comparable to that performed at the Medical Office Assistant level or in other positions of comparable responsibility. Work experience in a health care facility such as a doctor's, dentist's, or hospital's office; which involved record keeping, working with the public, direct patient contact, answering telephones, and working with medical terminology. Graduation from an accredited medical secretarial or paramedical program, such as nursing assistant, medical assistant, or medical secretary. To Apply: For fullest consideration click on the Apply Now button, please fully complete all sections of the online application including adding your full work history with specific details of your duties & responsibilities for each position held. Fully complete the education, licensure, certification and language sections. You may upload a resume, cover letter, certifications, licensures, transcripts and diplomas within the application. Please note that once you have submitted your application you will not be able to make any changes. In order to revise your application you must withdraw and reapply. You will not be able to reapply after the posting close date. Please ensure the application is fully completed and all supporting documents have been uploaded before the posting close date. Illinois Residency is required within 180 days of employment. The University of Illinois System is an equal opportunity employer, including but not limited to disability and/or veteran status, and complies with all applicable state and federal employment mandates. Please visit Required Employment Notices and Posters to view our non-discrimination statement and find additional information about required background checks, sexual harassment/misconduct disclosures, and employment eligibility review through E-Verify. The university provides accommodations to applicants and employees. Request an Accommodation Artificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position, however, all employment decisions will be made by a person. To apply, visit https://uic.csod.com/ux/ats/careersite/1/home/requisition/19809?c=uic Copyright 2025 Jobelephant.com Inc. All rights reserved. Posted by the FREE value-added recruitment advertising agency jeid-549bcc4a94e9c64abb1eea328535043e