Program Manager - Mobile Career Center

Essential Functions:

* Provide oversight and support to ensure the success of the program's performance in financial, mission, training, and marketing goals

* Ensure adequate recruitment of participants eligible for targeted funding to ensure financial sustainability of program.

* Ensure the protection and confidentiality of participant rights.

* Ensure and maintain accurate documentation of program operations.

* Provide training and support to career services staff in all programs.

* Comply with Agency, Career Services, Commission on Accreditation of Rehabilitation Facilities (CARF), federal and grant regulations, policies, standard operating procedures (SOPs) and the Agency's safety and security policies and procedures.

* Develop and maintain quality relationships with funding and community partners, serving as the point of contact for assigned funding sources.

* Plan and participate in community and Goodwill meetings as needed or as assigned.

• Manage program budget to ensure alignment with grant goals and performance.
• Develop and implement sunset strategy for services as appropriate.
• Coordinate staffing for grant among current WFD teams
• Prepare quarterly personal development plan (PDP) for work and professional development and report progress in achieving goals with supervisor.
• Ensure development of suitable community partners and employers to support decentralized community-based model of service delivery.
• Regularly and consistently evaluate and ensure satisfaction of all stakeholders.
• Develop and implement marketing plans as required by contract and grant initiatives.
• Interpret and explain information such as eligibility requirements, reporting requirements, and budget.
• Complete and coordinate weekly, monthly, quarterly and/or yearly contracts and grants reporting for primary contracts and subcontracts.
• Maintain and communicate an effective operational monthly calendar to identify job fairs/hiring
• events, and other special events.
• Develop and conduct customer satisfaction surveys and report on results to management implementing process and program improvements with the members of the team.
• Monitoring contract compliance and proactively interacting with funders, subcontractors, and community partners to resolve issues and discuss changes in requirements.
• Knowledge of and ability to utilize tools, techniques and processes for gathering and reporting data for contracts and grants
• Other duties as assigned.

Job Requirements and Qualifications:

• Master's degree in education, business, rehabilitation counseling or a counseling-related field, or
• Bachelor's degree in education, business, vocational rehabilitation or a counseling-related and one (1) year experience in a post-secondary institution or workforce development setting with responsibility for recruitment, counseling, linking community resources, special education or instruction, or
• Associate's degree in a education, business, or vocationally related field, and three (3) years experience in a post-secondary institution or workforce development setting with responsibility for recruitment, counseling, linking community resources, special education or instruction, required.
• Two (2) years supervising staff or interns is required.
• Strong leadership, analytical, writing and communication skills.
• Strong working knowledge of project/program design, training, education, and workforce development.
• A high degree of judgment, initiative, human resource development, business, marketing, and ability to articulate the big picture.
• Must be computer literate and proficient in Microsoft Office Suite.
• Ability to provide positive leadership in a flexible geographic environment where self-direction, prioritizing and organizational skills will be crucial to success.
• Ability to be flexible in hours and work locations (across greater service area) to accommodate the needs of the Program and Goodwill, including nights and weekends.
• Strong ability to exercise sound judgment and maintain positive working relationships with a wide variety of organizations and individuals.
• Must have access to reliable transportation and a clean motor vehicle report (MVR).

Working Environment Conditions/Requirements:

• The ability to push, pull and lift 20lbs. with or without accommodations.
• Must be able to safely operate a vehicle and have a valid driver's license.
• Must be able to work in all types of weather conditions, including cold, heat, and rain.
• Must be able to meet all physical requirements to perform all duties relating to Career Services including driving, material handling, transporting and carrying documents, handbooks and various supplies.