Associate III, Production Operations

We are FIS. Our technology powers the world's economy and our teams bring innovation to life. We champion diversity to deliver the best products and solutions for our colleagues, clients and communities. If you're ready to start learning, growing and making an impact with a career in fintech, we'd like to know: Are you FIS?

About the Role
In this role, you will support highvolume production operations that deliver accurate, timely outputs to clients. You will perform and monitor operational processes, resolve exceptions, and help ensure service levels and quality standards are consistently met. Success is measured by throughput, accuracy, compliance, and effective collaboration across teams.

Monday-Friday schedule from 6:00 AM to 2:30 PM.

What You Will Be Doing
* Execute daily production tasks to meet volume, quality, and turnaround targets
* Monitor workflows and queues to ensure timely processing and issue resolution
* Identify, research, and resolve exceptions to prevent downstream impacts
* Perform quality checks to ensure accuracy and compliance with procedures
* Document work activities and update process records as required
* Communicate status, risks, and issues clearly to teammates and leaders
* Support continuous improvement by suggesting process efficiencies
* Follow operational controls, security requirements, and standard procedures
* Collaborate with crossfunctional partners to meet service level expectations

Required Qualifications
* High school diploma or equivalent, or skillsbased equivalent experience
* Experience in production, operations, or transaction processing environments
* Strong attention to detail with consistent accuracy in highvolume work
* Ability to follow documented procedures and operational controls
* Basic proficiency with productivity tools such as spreadsheets and email
* Effective written and verbal communication skills
* Ability to prioritize tasks and meet deadlines in a structured environment

Preferred Qualifications
* Experience in regulated or compliancedriven operations
* Familiarity with quality assurance or control checks
* Experience identifying root causes and resolving processing errors
* Comfort working with operational tracking or workflow systems

What We Offer you
At FIS, you can grow your career as far as you want to take it. Here's what else we offer:

Opportunities to make an impact in fintech

Personal and professional learning

Inclusive, diverse work environment

Resources to give back to your community

Competitive salary and benefits