Program Manager - The Layover

Role: Program Manager

Reports to: Director

Program: 2301- Project Home Key

Department: Interim Housing

Location: The Layover (Formerly Super 8/LAX) - 9250 Airport Boulevard, Los Angeles, CA 90045

Schedule: Tuesday- Saturday, 6pm - 2:30am

Status: Full-time/Exempt/Management

Benefits: Medical, Vision, Dental, Life Insurance, 403(b) Retirement plan, Employee Assistance Program (EAP), etc.

Openings: 1

Summary:

The Overnight Program Manager is responsible for overseeing all overnight operations at the interim housing site, ensuring a safe, supportive, and compliant environment for both clients and staff. This role provides direct supervision to overnight Support Specialists, manages crisis intervention and site safety, ensures completion of required documentation and HMIS reporting, and maintains compliance with agency policies, funder requirements, and LAHSA Interim Housing standards.

Job Description Essential Duties and Responsibilities:

• Develop effective relationships with clients using a client-centered approach that includes motivational interviewing, harm reduction and trauma Informed care principles
• Work as part of an interdisciplinary team to provide comprehensive, integrated care to individuals experiencing homelessness, mental illness and substance addiction
• Provide guidance to staff ensuring that they are able to implement appropriate interventions to reduce barriers
• Promote opportunities to support critical thinking among team members
• Provide crisis intervention and triage services
• Manage client grievances and ensure timely resolution of client complaints
• Work with the Director to ensure that the physical site is well-maintained and safe
• Provide oversight of the daily operations of shelter, including scheduling of staff and making sure that all shifts are appropriately covered
• Work with management team to provide on call coverage for emergencies
• Develop expert knowledge of documentation required by the agency and the funders, and ensure compliance with documentation standards, including electronic databases and paper charts
• Work within the CES system to ensure most vulnerable are being matched to best fit housing options
• Manage intake process and ensure that all open beds remain filled with appropriate referral in timely manner
• Assist with preparing data for reports to funders, and track other data as directed
• Responsible for and overseeing internal site auditing of client's charts
• Effectively represent agency at funding partner or collaborative meetings
• Provide individual and team supervision, support, and performance evaluations for all direct reports
• Co-Facilitate staffing meetings
• Ensure adherence to agency policies and procedures
• Facilitate weekly case conferencing to create a supportive environment and ensure reduction of barriers that prevent an individual from developing an appropriate housing plan
• Communicate effectively, and in a timely manner, with management, peers, collaborators, and funders
• Coordinate and collaborate with other agency programs to provide greater support and assistance to clients in this program
• Maintain client confidentiality at all times, while following agency, state, and HIPAA laws
• Incorporate life skills programming and other milieu and enrichments services into the program design
• Conduct analogue and digital audits of client files and Clarity Profiles
• Manage site inventory
• Develop and improve programing, identify and implement new systems when appropriate, manage budgets and participate in hiring of all staff
• Train staff on programmatic expectations, including documentation, boundaries, and strength based approach to interventions
• Maintain a current, thorough knowledge of community resources and utilize these to provide services to clients

Qualifications:

• High School Diploma or GED or Equivalent
• Minimum two years of experience in a nonprofit setting at an agency that provides services to individuals that have a history of homeless, mental illness, or are dually-diagnosed
• At least two (2) years of leadership/management experience in an Interim Housing site preferred
• Minimum of two (2) years' experience providing Case Management services to unhoused population required
• Skilled in non-violent crisis intervention
• Demonstrated knowledge of issues faced by population served
• Detail oriented with excellent time management, organizational, written, verbal, interpersonal, presentation, teambuilding and computer skills
• Demonstrated ability to handle multiple tasks simultaneously and to work independently and creatively
• Detail oriented with excellent time management, organizational, written, verbal, interpersonal, team building, and computer skills
• Current, valid California Driver's License with an acceptable driving record
• Ability to provide some evening and weekend hours to ensure continuity of care
• On-call 24/7 is a requirement
• Proficient in Microsoft Word, Outlook, Excel, and database applications
• Able to obtain and maintain CPR/First-Aid certification

Job Description Preferred Qualifications:

• Bachelor's Degree
• Minimum one (1) year of supervisory experience strongly preferred
• Two (2) Years Case Management experience strongly preferred
• Strong computers skills: all Microsoft Office programs
• Experience in Interim Housing programs

Job Description Work Environment: