Team Lead, Supportive Housing

About Heritage Behavioral Health Center

Heritage Behavioral Health Center has served individuals and families across central Illinois for 70 years. Our Supportive Housing Program reflects our commitment to helping adults with mental health and/or co-occurring substance use diagnoses live as independently and healthfully as possible. Guided by the principles of Community Supportive Housing, Permanent Supportive Housing (PSH), and Housing First, we meet clients where they are - fostering overall well-being, community connection, and lasting stability.

Position Summary

The Team Lead of Supportive Housing is a working leader responsible for the daily operations, quality of care, staff supervision, and outcome accountability of Heritage's Supportive Housing Program in Decatur, Illinois. This position provides on-site field support, direct coaching, training, and clinical supervision to Supportive Housing Specialists. The Team Lead ensures the delivery of recovery-oriented, trauma-informed services consistent with the philosophies of Community Supportive Housing, Permanent Supportive Housing, and Housing First to adults with mental health diagnoses and/or co-occurring mental health and substance use diagnoses.

Essential Duties & Responsibilities

• Serve as an active working leader by maintaining a consistent on-site presence across Decatur supportive housing locations and modeling best practices in engagement a
• Provide direct field supervision, real-time coaching, and professional development to Supportive Housing Specialists and Life Skills Specialists through observation, feedback, and mentoring
• Conduct formal staff supervision meetings, performance evaluations, and corrective action processes in accordance with Heritage policies
• Oversee staff scheduling to maintain on-site coverage requirements across all supportive housing sites
• Lead hiring, onboarding, and orientation of Supportive Housing Specialists and Life Skills Specialists
• Review and authorize activities and supports from a clinical perspective, ensuring plans are recovery-oriented, trauma-informed, and aligned with each client's strengths, needs, abilities, and preferences
• Monitor program outcomes including housing stability, engagement, and community integration - reporting regularly to senior leadership
• Ensure compliance with Illinois DHS Division of Behavioral Health and Illinois Department of Healthcare and Family Services (HFS) standards, billing requirements, and documentation expectations
• Maintain working knowledge of and ensure staff adherence to evidence-based practices including WRAP, Illness Management and Recovery, SAMHSA's Integrated Treatment for Co-Occurring Disorders, Supported Employment (IPS), and motivational interviewing
• Coordinate access to 24-hour crisis services and ensure trained Mental Health Professionals (MHP) and Qualified Mental Health Professionals (QMHP) remain accessible to clients at all times
• Develop and maintain collaborative linkage agreements and working relationships with community partners (e.g., Crossing Healthcare, SIU Healthcare, Macon County Health Department, DRS, Catholic Charities, Salvation Army, DOVE)
• Facilitate or oversee monthly client meetings, quarterly satisfaction surveys, and Peer Advisory Council programming
• Manage program budget, oversee Medicaid documentation, and ensure appropriate billing and reporting to DHS and HFS funders
• Identify and address service gaps, safety concerns, and client crises with swift, person-centered responses
• Represent Heritage's Supportive Housing Program in community coalitions, stakeholder meetings, and with housing partners and landlords
• Promote a culture of dignity, equity, respect, and recovery within the program and among all staff

Minimum Qualifications

• Meets the definition of a Qualified Mental Health Professional (QMHP) as defined by the Illinois Department of Human Services preferred
• Bachelor's degree or higher in social work, psychology, counseling, nursing, or a related human services field
• Minimum of two (2) years of experience providing mental health or supportive housing services to adults with serious mental illness
• Minimum of one (1) year of supervisory, lead, or program coordination experience in a behavioral health or social services setting
• Knowledge of Housing First, Permanent Supportive Housing, and Community Supportive Housing models
• Valid Illinois driver's license and reliable transportation
• On-site position only

Preferred Qualifications:

• Licensed clinical credential (LCSW, LCPC, LPC, or equivalent) in Illinois
• Experience with Medicaid-funded behavioral health programs and documentation systems
• Training in WRAP and/or SAMHSA evidence-based practices
• Experience working with individuals experiencing housing instability, co-occurring disorders, or chronic health conditions
• Experience in activities, recreation, and skill development

Knowledge, Skills & Abilities

• Strong clinical knowledge of serious mental illness, substance use disorders, and trauma-informed care
• Demonstrated ability to supervise, motivate, and develop a diverse team in a community-based setting
• Excellent communication, conflict resolution, and crisis de-escalation skills
• Ability to maintain collaborative relationships with landlords, community agencies, and funding bodies
• Proficiency in electronic health record (EHR) documentation and Medicaid billing processes
• Strong organizational skills with the ability to manage multiple priorities across multiple sites
• Commitment to recovery-oriented, person-centered, and Housing First service delivery

Working Conditions

This position requires regular on-site presence across Decatur supportive housing locations. Work hours may include some evenings or weekends to support staff coverage needs, attend client meetings, or respond to program concerns. Community-based travel is required. Physical requirements include the ability to move throughout apartment buildings and community settings.

What We Offer

• Competitive salary commensurate with qualifications and experience
• Comprehensive health, dental, and vision insurance
• Every other Friday paid off
• Paid time off and holidays
• Employer-sponsored retirement plan
• Ongoing professional development, training, and CEU support
• A mission-driven, collaborative team environment

Salary

Master's Degree: $62,000/annually

Salary increases with licensure and certification