New

Enrollment Representative - HYBRID

YOH Services LLC
401(k)
United States, Massachusetts, Dedham
May 13, 2026
Enrollment Representative (HYBRID) needed for a contract opportunity with Yoh Staffing's client working in Dedham, MA . Pay Rate: $19-21/hr Hybrid in Dedham to start for training, then will likely transition to remote Work Schedule: 37.5 hrs/week: 8:30-4:30pm What You'll Be Doing: Serve as the front-line contact via phone for parents, students, and other Northeastern University constituents. Handle phone inquiries for the University Main Line, as well as one other area the Enrollment Management Contact Center (EMCC) supports (Student Financial Services, Admissions, Office of Global Services) with excellent customer service in answering questions and directing callers to the appropriate areas of the University. Responsible for a basic understanding of the major University offices to direct callers appropriately. Required: Excellent customer service skills and phone etiquette, a positive outgoing personality, the ability to work in a fast paced, ever-changing environment, and a self-starter attitude. Individuals must be willing to work in a metrics driven position. Must have own form of transportation, as location is in Dedham, MA and training is conducted in-person. Once training period is complete, will transition to remote capacity. Must have customer service experience; strong interpersonal, phone, and communications skills; some experience in working with various databases and office applications such as the Microsoft Office suite; a demonstrated sensitivity to the understanding of the needs and concerns of a diverse population. Prior experience working in a Call Center or higher education and supporting adult learners is ideal. What's In It For You? This is a unique opportunity to support our client; one of the region's largest universities. Medical benefits and 401K are available. Get Hired, Apply Now! Yoh makes finding and applying for jobs simple. Partner with Yoh Staffing to find the right opportunities across multiple industries in the US and UK. Find out more here! Recruiter: Lisa Hughes Estimated Min Rate: $19.00 Estimated Max Rate: $21.00 What's In It for You? We welcome you to be a part of the largest and legendary global staffing companies to meet your career aspirations. Yoh's network of client companies has been employing professionals like you for over 65 years in the U.S., UK and Canada. Join Yoh's extensive talent community that will provide you with access to Yoh's vast network of opportunities and gain access to this exclusive opportunity available to you. Benefit eligibility is in accordance with applicable laws and client requirements. Benefits include: Medical, Prescription, Dental & Vision Benefits (for employees working 20+ hours per week) Health Savings Account (HSA) (for employees working 20+ hours per week) Life & Disability Insurance (for employees working 20+ hours per week) MetLife Voluntary Benefits Employee Assistance Program (EAP) 401K Retirement Savings Plan Direct Deposit & weekly epayroll Referral Bonus Programs Certification and training opportunities Note: Any pay ranges displayed are estimations. Actual pay is determined by an applicant's experience, technical expertise, and other qualifications as listed in the job description. All qualified applicants are welcome to apply. Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Visit https://www.yoh.com/applicants-with-disabilities to contact us if you are an individual with a disability and require accommodation in the application process. For California applicants, qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. All of the material job duties described in this posting are job duties for which a criminal history may have a direct, adverse, and negative relationship potentially resulting in the withdrawal of a conditional offer of employment. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. By applying and submitting your resume, you authorize Yoh to review and reformat your resume to meet Yoh's hiring clients' preferences. To learn more about Yoh's privacy practices, please see our Candidate Privacy Notice: https://www.yoh.com/privacy-notice