Operations Manager

Position Summary:

The Operations Manager leads all branch operations, including teller, new accounts, compliance, and customer service, ensuring efficient performance, strong internal controls, and full regulatory adherence. This role supervises front-line staff, manages cash operations, and supports strategic initiatives aligned with the bank's goals and objectives. The Operations Manager is responsible for fostering a high-performing, collaborative environment while adhering to and exemplifying the bank's Core Values: Embrace Responsibility, Execute with Excellence, Pursue Growth & Learning, and Thrive Together.

Essential Functions:

• Supervise and lead teller and new account staff to ensure efficient daily operations, high productivity, and strong customer service. Responsibilities include hiring, scheduling, timekeeping, assigning work, and managing performance through coaching, training, evaluations, and corrective action as needed.
• Ensure staff consistently follow all bank policies, procedures, and regulatory requirements (including BSA, USA Patriot Act, OFAC, and GLBA), while providing updates on procedural changes and addressing compliance issues promptly and professionally.
• Oversee teller and new account activities, including full coverage and support of the teller line, cash handling (drawers, vault, TCRs), transaction processing (deposits, withdrawals, loan payments, cashier's checks), and account services such as opening and maintaining deposit accounts and safe deposit boxes. Monitor individual and team performance, including cross-selling effectiveness, and provide ongoing feedback to support achievement of goals.
• Maintain accountability for cash operations by monitoring shortages and overages, reconciling the vault, conducting teller audits, and ensuring proper documentation. Identify and mitigate fraud and security risks while safeguarding customer confidentiality.
• Support customer needs by resolving account issues, handling discrepancies, and ensuring timely follow-up on complaints. Assist with services such as online banking, debit cards, wires, and account troubleshooting as necessary.
• Oversee operational support functions related to teller and new account activities, including reports, item processing, and end-of-day balancing to ensure all work is completed accurately and on time. Ensure the branch environment meets safety, security, and service standards, and complete assigned projects and reporting requirements.
• Maintain a positive attitude and display courteous, respectful behavior toward customers and coworkers; represent the bank professionally through appearance, punctuality, confidentiality, and adaptability.
• Must comply with all company policies and procedures and all applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control.

Additional Responsibilities:

• Adhere to First Bank of Wyoming Company Core Values.
• Adhere to all applicable banking regulations, applicable laws, company policies, management directives, security, and operational procedures.
• Responsible for the timely completion of all required Compliance and Security training assigned by GBCI and First Bank of Wyoming within the designated timeframes. It is the individual's responsibility to fully understand the content presented in each training module. If clarification is needed, the learner must proactively reach out to their supervisor to request further explanation or additional training as necessary.
• Responsible for adherence to Bank Security Policy and for reporting security risks to management.
• Keep management appropriately informed of area activities and of any significant problems.
• Support the bank's mission by participating in Community Service and Bank-sponsored activities, while consistently representing the bank in a professional manner.
• Represent First Bank of Wyoming in a professional manner which includes a professional image, confidentiality, a positive "can-do" attitude, good attendance, punctuality, flexibility and adaptability in meeting bank and customer needs.
• Regular and predictable attendance in order to accomplish, among other things, in-person contact with customers.
• Maintain physical presence in the workplace and full alertness during working hours to ensure effective customer service and overall job performance.
• Attend and actively participate in required meetings.
• Provide exceptional internal and external customer service by interacting calmly and professionally with individuals from diverse backgrounds at various levels within and outside of the organization.
• Maintain a clean, organized, and customer-friendly work area; safeguard confidential information and adhere to professional appearance standards.
• Additional duties as requested or assigned.

Minimum Qualifications:

• High school diploma or equivalent required.
• Associate's degree in accounting, finance, economics, or business-related field is strongly preferred.
• 3-5 years of related banking experience required.
• Minimum 2 years supervisory experience preferred.
• Deposit operations experience strongly preferred.
• An equivalent combination of education, training, and experience may be considered.

Required Skills, Abilities, and Knowledge:

• Self-motivated, detail-oriented, and passionate about customer service.
• Excellent organizational and time management skills; ability to prioritize multiple tasks and perform under pressure.
• Strong problem-solving abilities, adaptability, and flexibility in day-to-day activities.
• Effective verbal and written communication skills; ability to follow complex instructions and maintain confidentiality.
• Proficient in basic computer applications and standard office equipment.
• Ability to work independently and collaboratively while maintaining professionalism.
• The role demands the ability to handle multiple priorities calmly and professionally, exercise discretion, and maintain composure under deadlines and fast-paced conditions.

Interpersonal Skills:

A significant level of trust, credibility and diplomacy is required. Courtesy, tact, and diplomacy are essential elements of the job. Work involves personal contact with others inside and/or outside the organization, generally regarding routine matters for purposes of giving and obtaining information, as well as advising or referring, which commonly require shorter discussions.

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is often required to: sit; use hands in repetitive motions to finger, grasp, handle or feel; and talk or hear. The employee is occasionally required to: stand; walk; and lift or reach with hands and arms. The employee may also be required to: climb (Ascending or descending ladders, stairs, scaffolding, ramps, poles and the like, using feet and legs and/or hands and arms. Body agility is emphasized. This factor is important if the amount and kind of climbing required exceeds that required for ordinary locomotion), balance (Maintaining body equilibrium to prevent falling and walking, standing or crouching on narrow, slippery, or erratically moving surfaces. This factor is important if the amount of balancing exceeds that needed for ordinary locomotion and maintenance of body equilibrium), stoop (Bending body downward and forward by bending spine at the waist. This factor is important if it occurs to a considerable degree and requires full motion of the lower extremities and back muscles), Kneel (Bending legs at knee to come to a rest on knee or knees), crouch (Bending the body downward and forward by bending leg and spine), push (Using upper extremities to press against something with steady force in order to thrust forward, downward or outward), pull (Using upper extremities to exert force in order to draw, haul or tug objects in a sustained motion).

Must be able to operate routine office equipment including computer terminals and keyboards, telephones, copiers, facsimiles, and calculators. Must be able to routinely perform work on computer for an average of 6-8 hours per day, when necessary. Must be able to work extended hours or travel off site whenever required or requested by management. Must be capable of regular, reliable and timely attendance. Must be capable of climbing / descending stairs in an emergency situation.

Specific lifting abilities required by this job include:

Medium work. Exerting up to 50 pounds of force occasionally, and/or up to 25 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.

Specific vision abilities required by this job include:

The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading; visual inspection involving small defects, small parts, and/or operation/inspection of machines and/or using measurement devices at distances close to the eyes.

Working conditions:

Must be able to routinely perform work indoors in climate-controlled shared work area with moderate noise level.

Travel:

Must be capable of occasional travel (less than 10 days per year) by automobile (as driver and passenger), commercial airlines, rental vehicles and public transportation and be able to lodge in public facilities.

Mental Requirements:

Must be able to perform job functions independently or with limited supervision and work effectively either on own or as part of a team. Must be able to read and carry out various written instructions and follow oral instructions. Must be able to speak clearly and deliver information in a logical and understandable sequence. Must be capable of dealing calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside of the organization and demonstrate highest levels of customer service and discretion when dealing with the public. Must be able to perform responsibilities with composure under the stress of deadlines / requirements for extreme accuracy and quality and/or fast pace. Must be able to effectively handle multiple, simultaneous, and changing priorities. Must be capable of exercising highest level of discretion on both internal and external confidential matters.

COMPENSATION & BENEFITS: Starting salary is dependent upon relevant experience and may vary based on the geographic location of the position. We offer an extensive benefits package that includes, but is not limited to medical, dental, vision, and life insurance. Coverage is available to employees and their eligible dependents in accordance with our written plan documents. You may also be eligible for a health savings account option, an Employee Assistance Program (EAP), a health rewards program, a retirement savings plan, including 401(k) and Profit-Sharing plans, short and long-term disability benefits, education and training benefits, and discounts on banking products and services. We also offer a generous Paid Time Off (PTO) plan and paid holidays. PTO accruals begin at .0745 per hour worked for our part time employees up to a maximum accrual of 240 hours per year for certain Full-Time employees. PTO accruals are dependent on position, status (Full time or Part time), and years of experience in accordance with our PTO policy. Most Full-Time employees are also offered 6 paid holidays and Part Time employees are offered pro-rated paid holidays. In addition, employees in Utah and Nevada may be eligible for pay for certain state recognized holidays. Visit our website for more details. Check it out!

We are an Equal Opportunity Employer and qualified applicants, or employees will receive consideration for employment without regard to race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, mental or physical disability, genetic information, protected veteran status, or any other category protected by applicable federal, state, or local laws.

Glacier Bancorp, Inc. does not sponsor applicants for work visas. All applicants must be legally authorized to work in the US.

No Recruiters or unsolicited agency referrals please.