Flight Services Specialist

Responsible for the booking, revising and canceling of flight services for day of operation services, as well as all non-scheduled flights.

Essential Functions

• Works directly with established contracted vendors, CTS, CRS, and crewmembers to ensure booking confirmations and cancellations.
• Researches and books non-contract vendors when contract vendors are unavailable.
• Identifies cost-saving opportunities to cancel and reuse rooms as appropriate.
• Interprets, implements, and complies with appropriate sections of the pilot's collective bargaining agreement.
• Performs other duties as assigned.

Minimum Education

Associates Degree or equivalent.

Minimum Experience

Five (5) years experience in a customer service environment resolving problems, processing information, and answering inquiries by telephone.

Knowledge, Skills and Abilities

Good communication, organizational, oral and written skills. Strong interpersonal skills. Experience and ability to use Microsoft Office Software.

Job Conditions

Ability to work various shifts, including rotating shifts, weekends and holidays.

Preferred Qualifications: The posting will close on Wednesday, May 20, 2026, 5:00PM CDT.

Pay Transparency:

Pay:

Additional Details: To be eligible for consideration, you must APPLY and UPLOAD your resume. The desired location for this position would be Memphis, TN. Employees will be required to work at the FedEx location five days a week.

Federal Express Corporation is an Equal Opportunity Employer including, Vets/Disability.

Reasonable accommodations are available for qualified individuals with disabilities throughout the application process. Applicants who require reasonable accommodations in the application or hiring process should contact recruitmentsupport@fedex.com.

Applicants have rights under Federal Employment Laws:

• Know Your Rights
• Pay Transparency
• Family and Medical Leave Act (FMLA)
• Employee Polygraph Protection Act

E-Verify Program Participant: Federal Express Corporation participates in the Department of Homeland Security U.S. Citizenship and Immigration Services' E-Verify program (For U.S. applicants and employees only). Please click below to learn more about the E-Verify program:

• E-Verify Notice (bilingual)
• Right to Work Notice (English) / (Spanish)