Security Officer Dispatch Lead

Allied Universal, North America's leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.

As a Security Officer Dispatch Lead in Maiden, NC, you will serve and safeguard clients in a range of industries such as Tech/Media/Telecom, and more. Join Allied Universal as a Dispatch professional supporting a dynamic tech location, where you will monitor activity, coordinate communications, and help address security-related concerns in real time. In this fast-paced role, you will contribute to routine oversight, support incident response, and deliver outstanding service with professionalism. Be part of a team that is agile, reliable, innovative, and driven by integrity and teamwork.

Position Type: Full Time

Pay Rate: $20.50 / Hour

Job Schedule:

What You'll Do:

Provide customer service to clients by carrying out security-related procedures, site-specific policies, and/or emergency response activities appropriate to a fast-paced technology location.
• Receive, prioritize, and relay routine and urgent calls for service, alarms, and incident notifications to appropriate personnel in a calm, problem-solving manner.
• Monitor communication systems, cameras, and/or alarm activity, and help to coordinate timely security-related responses to incidents, maintenance issues, and critical situations.
• Maintain accurate dispatch logs, incident details, and shift activity records, and communicate updates clearly to site leadership, field personnel, and/or first responders as needed.
• Conduct regular and random patrols around the business and perimeter when assigned, with working environments and conditions varying by location.

Minimum Requirements:

• Possess 3+ years of combined law enforcement, military, and/or security-related experience or a college degree.
• CPR and First Aid certification is preferred.
• Customer service experience is preferred.
• Access control and badge experience is preferred.
• Alarm panel experience is preferred.
• Be at least 18 years of age for unarmed roles; 21+ years of age for armed roles.
• Possess a high school diploma or equivalent.
• As a condition of employment, applicants will be subject to a background investigation in accordance with all federal, state, and local laws.
• Allied Universal will consider qualified applications with criminal histories in a manner consistent with applicable laws.
• As a condition of employment, applicants will be subject to a drug screen to the extent permitted by law.
• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.
• A valid driver's license will be required for driving positions only.

Why Join Us:

• Smart Tools: Access to our exclusive technology to view and claim additional shifts to earn more.
• Career Growth: Get paid training and access to career growth opportunities.
• Financial and Health Benefits: Enjoy access to a retirement savings plan, plus medical, dental, vision, basic life and AD&D, and disability insurance.
• Exclusive Perks: Enjoy discounts on top brands and services through our Perks Program.

Allied Universal is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com.

If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.