Referral Care Coordinator (non-RN) - Care Connections

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The Referral Care Coordinator is responsible for ensuring referrals are accurate, complete, and actively managed from assignment through completion. This role supports timely access to care by validating referral information, coordinating referral documentation, tracking referral status, and facilitating communication between providers, clinics, and patients as needed.

The Referral Care Coordinator plays a key role in maintaining closed-loop referral management, ensuring referrals progress through the system without delays or gaps. Complex, urgent, or high-risk referrals are escalated to the Referral Navigator for advanced coordination.

What You'll Be Doing

Referral Coordination and Documentation

• Assists in routing referrals to correct location for local schedulers.
• Resolve incomplete or inaccurate referral information with ordering clinics when needed.
• Collects and maintains data on incoming and outgoing referrals. Performs data analysis for core measures tracking status and changes.
• Interface with internal and external teams to ensure new or additional referral documentation is appropriately associated with already created referrals.

Referral Tracking and Follow-Up

• Track referrals from creation through completion to ensure continuity of care.
• Monitor scheduled versus unscheduled referrals.
• Follow up on referrals that have not been scheduled within defined timeframes.
• Coordinate with clinic teams regarding routine delays, cancellations, or no-show appointments.

Closed-Loop Referral Management

• Document referral outcomes and ensure closed-loop communication with ordering providers.
• Escalate complex, urgent, or high-risk referrals to the Referral Navigator for additional coordination.

Supports the Referral Navigator as requested to ensure continuity of care across the care continuum.

Builds positive relationships with patients, providers and hospital staff with a focus on customer service and quality care.

Ensures a culture of exemplary customer service and responsive patient centered care. Functions as a member of the healthcare team to ensure compassionate and coordinated care based on respect for patient's preferences, values, and needs.

Performs other duties as assigned. Adapts to change, accepts new assignments, and improves ways of doing things with grace and enthusiasm.

Promotes quality improvement, staff and patient safety, and cultural diversity through department operations and by personal performance.

Provides service in a manner that is appropriate for the patient's age; demonstrates knowledge and skills necessary to meet the patient's physical, psychosocial, educational, and safety needs.

Presents a courteous and helpful demeanor, appropriate for age, to all patients, visitors, other UH employees/medical staff members, or any other person an employee encounters while representing University Health.

Maintains current knowledge related to applicable statutes, regulations, guidelines and standards necessary to perform job duties in accordance with the requirements of the Corporate Compliance Plan. Complies with the requirements of the Code of Conduct, Corporate Compliance Plan and Compliance Policies and Procedures, including training requirements. Participates in compliance activities under the direction of the Department Manager and Corporate Compliance Officer.

What You Bring (Requirements)

• High school diploma or equivalent required
• 1-3 years of experience in referral coordination, patient access, scheduling, or healthcare operations.
• Familiarity with medical terminology and referral workflows.
• Experience working with electronic health records (HER)
• Strong attention to detail and organizational skills.
• Ability to manage high-volume workflows while maintaining accuracy.
• Effective communication and collaboration skills when working with clinical teams.
• Ability to prioritize tasks and follow established referral processes and timelines.