Manager -Information Technology Architecture

Overview
Georgia Tech prides itself on its technological resources, collaborations, high-quality student body, and its commitment to building an outstanding and diverse community of learning, discovery, and creation. We strongly encourage applicants whose values align with our institutional values, as outlined in our Strategic Plan. These values include academic excellence, diversity of thought and experience, inquiry and innovation, collaboration and community, and ethical behavior and stewardship. Georgia Tech has policies to promote a healthy work-life balance and is aware that attracting faculty may require meeting the needs of two careers.

About Georgia Tech
Georgia Tech is a top-ranked public research university situated in the heart of Atlanta, a diverse and vibrant city with numerous economic and cultural strengths. The Institute serves more than 45,000 students through top-ranked undergraduate, graduate, and executive programs in engineering, computing, science, business, design, and liberal arts. Georgia Tech's faculty attracted more than $1.4 billion in research awards this past year in fields ranging from biomedical technology to artificial intelligence, energy, sustainability, semiconductors, neuroscience, and national security. Georgia Tech ranks among the nation's top 20 universities for research and development spending and No. 1 among institutions without a medical school.

Georgia Tech's Mission and Values
Georgia Tech's mission is to develop leaders who advance technology and improve the human condition. The Institute has nine key values that are foundational to everything we do:
1. Students are our top priority.
2. We strive for excellence.
3. We thrive on diversity.
4. We celebrate collaboration.
5. We champion innovation.
6. We safeguard freedom of inquiry and expression.
7. We nurture the wellbeing of our community.
8. We act ethically.
9. We are responsible stewards.

Over the next decade, Georgia Tech will become an example of inclusive innovation, a leading technological research university of unmatched scale, relentlessly committed to serving the public good; breaking new ground in addressing the biggest local, national, and global challenges and opportunities of our time; making technology broadly accessible; and developing exceptional, principled leaders from all backgrounds ready to produce novel ideas and create solutions with real human impact.

The Office of Information Technology (OIT) provides information technology leadership and support to the Georgia Institute of Technology, working in partnership with academic and business units to meet the unique needs of a leading research university. OIT serves as the primary source of enterprise-wide information technology and telecommunications services in support of students, faculty, staff, and researchers.

Atlanta, Georgia (In Person Work, in the Office)

The Manager of Information Technology Architecture is responsible for overseeing the design and implementation of the institution's technology architecture, ensuring alignment with strategic goals and best practices. This role involves leading a team of architects and engineers to develop scalable, secure, and efficient technology solutions that support academic and administrative functions. Additionally, the manager collaborates with stakeholders to assess current systems, identify gaps, and recommend innovative architectural enhancements to foster a robust digital environment.

Description:
The ServiceNow Platform Administrator & Release Manager is responsible for the stability, security, and operational health of the ServiceNow platform while also owning the governance and execution of the ServiceNow release lifecycle. This role ensures that configuration, development, integrations, and updates are deployed in a controlled, predictable, and auditable manner that supports business outcomes and minimizes operational risk.

This position serves as a key control point between platform operations, development teams, process owners, and stakeholders, balancing agility with platform integrity. The position will also directly manage the CMDB Technical Lead but is not responsible for Configuration Management Processes.

Job Duty 1 -
Evaluate emerging technologies and industry trends to recommend improvements and advancements that can enhance the institution's technological capabilities.

Job Duty 2 -
Monitor and assess the performance of technology systems to identify areas for optimization and to inform future architectural decisions.

Job Duty 3 -
Prepare and present reports on architecture initiatives, project progress, and strategic recommendations to senior leadership and relevant stakeholders.

Job Duty 4 -
Lead the design and development of the institution's technology architecture to ensure it aligns with strategic goals and supports operational efficiency.

Job Duty 5 -
Establish best practices and standards for technology architecture to ensure scalability, security, and interoperability across all systems.

Job Duty 6 -
Develop and maintain comprehensive documentation of the technology architecture, including diagrams, specifications, and standards for reference and compliance.

Job Duty 7 -
Oversee the integration of new systems and applications into the existing architecture, ensuring minimal disruption to services and data integrity.

Job Duty 8 -
Manage a team of architects and engineers, providing guidance and fostering collaboration to develop innovative technology solutions.

Job Duty 9 -
Collaborate with academic and administrative departments to gather requirements and assess existing systems for architectural enhancements.

Job Duty 10 -
Perform other duties as assigned.

Educational Requirements
Bachelor's degree in related discipline or equivalent, related experience.

Other Required Qualifications
Overnight travel requrchitected for project delivery; flexibility in on-site daily service delivery hours (due to client shift schedules, project requrchitectements).

Required Experience
5+ years of relevant experience; 3+ years of supervisory knowledge.

Preferred Educational Qualifications
Master's degree in related discipline or equivalent, related experience.

Preferred Skills
- Experience supporting large or complex ServiceNow ecosystems with multiple development teams.
- Experience supporting multiple MID Servers in a complex ServiceNow environment.
- Familiarity with agile delivery models and CI/CD concepts as applied to ServiceNow.
- Experience leading upgrade planning and execution for major ServiceNow releases.
- Knowledge of security, compliance, and audit considerations in enterprise platforms.
- Experience working with citizen development programs or multiple scoped applications.

Preferred Qualifications
- ServiceNow Certified System Administrator (CSA); advanced certifications a plus.
- ServiceNow CIS-ITSM

SKILLS
This job requires campus, national or international expertise in systems and IT architecture involving multiple technological areas of high criticality and skills and ability to resolve the most complex problems within that domain. Skills involving developing solutions with little or no precedents are also required.

The University System of Georgia is comprised of our 25 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct.

Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at https://www.usg.edu/policymanual/section6/C2653.

The Georgia Institute of Technology (Georgia Tech) is an Equal Employment Opportunity Employer. The Institute is committed to maintaining a fair and respectful environment for all. To that end, and in accordance with federal and state law, Board of Regents policy, and Institute policy, Georgia Tech provides equal opportunity to all faculty, staff, students, and all other members of the Georgia Tech community, including applicants for admission and/or employment, contractors, volunteers, and participants in institutional programs, activities, or services. Georgia Tech complies with all applicable laws and regulations governing equal opportunity in the workplace and in educational activities.

Equal opportunity and decisions based on merit are fundamental values of the University System of Georgia ("USG") and Georgia Tech. Georgia Tech prohibits discrimination, including discriminatory harassment, on the basis of an individual's race, ethnicity, ancestry, color, religion, sex (including pregnancy), national origin, age, disability, genetics, or veteran status in its programs, activities, employment, and admissions. Further, Georgia Tech prohibits citizenship status, immigration status, and national origin discrimination in hiring, firing, and recruitment, except where such restrictions are required in order to comply with law, regulation, executive order, or Attorney General directive, or where they are required by Federal, State, or local government contract.

This is not a supervisory position.
This position does not have any financial responsibilities.
This position will not be required to drive.
This role is not considered a position of trust.
This position does not require a purchasing card (P-Card).
This position will not travel
This position does not require security clearance.

Successful candidate must be able to pass a background check. Please visit http://policylibrary.gatech.edu/employment/pre-employment-screening