Studio Operations Manager

About Diversified:

Diversified is a global leader in audio visual and media innovation, recognized for designing and building the world's most experiential environments. Our award-winning team specializes in delivering solutions for the most complex, large-scale and immersive installations. Serving a global clientele that includes major media organizations and retailers, sports and live performance venues, corporate enterprises, and government agencies, Diversified partners with clients to create spaces that bring people together and keep them coming back.

What to Expect:

At Diversified, we're on a mission to create a world without boundaries, where technology enables all people to connect and experience the moments that matter, wherever they choose to be. With clients spanning the globe and an exciting pipeline of projects across industries, Diversified offers more than just a job. We offer a career path with the flexibility to grow personally and professionally, wherever your ambitions take you.

As a Diversified associate, you'll dive headfirst into big, complex, and rewarding projects that push the boundaries of what's possible. Plus, you'll enjoy a flexible work environment, competitive compensation and benefits, and a culture that celebrates diversity and inclusion.

IF YOU CAN DREAM IT, YOU CAN DO IT AT DIVERSIFIED.

How You'll Contribute:

The Studio Operations Manager supports the daily technical operation of the client's in-house studios, ensuring studio equipment, systems, and workflows are reliable, wellmaintained, and ready for executive, leadership, and clientfacing productions.

This role is handson and executionfocused, responsible for maintaining studio equipment health, managing firmware and IT compliance updates, diagnosing and resolving technical issues, and providing onsite technical support during live events, leadership broadcasts, and prerecorded marketing content.

In addition to strong technical skills, this role requires excellent communication and professionalism to confidently support executive leaders and key stakeholders who regularly utilize the studio.

Responsible for our customer's Los Angeles Broadcast Studio, Podcast Studio and Go Studios.

What You'll Do:

Studio Operations & Live Production Support

• Provide handson technical support for live studio events, leadership communications, executive recordings, and client marketing productions

• Support setup, operation, and teardown of studio systems including cameras, audio, lighting, switching, and streaming equipment

• Act as onsite technical support during highvisibility and timesensitive productions

• Ensure studio environments are productionready, reliable, and consistently meet quality expectations

• Capture operational feedback and observations during productions to inform studio improvements and future enhancements

Technical Troubleshooting & Issue Resolution

• Diagnose, troubleshoot, and resolve technical issues across studio and control room environments.

• Perform break/fix support for production systems and peripherals.

• Escalate complex issues to senior engineers or vendors as needed, providing clear documentation and context

• Minimize production downtime through proactive issue identification and resolution

Equipment Lifecycle & Maintenance

• Maintain studio equipment inventories and track asset health

• Perform routine preventative maintenance on cameras, audio systems, lighting, and production hardware

• Ensure all studio systems remain compliant with IT standards, firmware requirements, and security guidelines

• Support lifecycle refresh activities by identifying aging or underperforming equipment and coordinating updates or replacements

Workflow & Documentation Support

• Follow established studio SOPs and operational standards

• Assist in updating documentation related to equipment configuration, maintenance procedures, and troubleshooting steps

• Support consistent workflows for live, hybrid, and recorded productions to reduce setup time and technical friction

• Contribute recommendations to improve studio workflows, tooling, and standards based on real-world event support experience

Stakeholder & Executive Support

• Serve as a technical point of contact for studio users, including executive leaders and key business stakeholders

• Communicate clearly and professionally in highpressure environments

• Translate technical issues into clear, nontechnical explanations when supporting leadership

• Build trust through calm execution, preparedness, and strong customer service mindset

• Partner with internal teams to translate event feedback into actionable improvement recommendations.

What You'll Bring:

Education & Certifications:

• High School Diploma or Equivalent

Required Skills/Qualifications:

• 6+ years of experience in studio operations, broadcast support, AV engineering, or enterprise media environments

• 6+ years of handson experience supporting live productions, executive events, or recorded content

• Working knowledge of studio equipment including cameras, audio, lighting, switching, routing, and streaming systems

• Experience performing technical troubleshooting, break/fix support, and preventative maintenance

• Familiarity with firmware updates, IT compliance requirements, and equipment lifecycle concepts

• Strong communication and interpersonal skills, with comfort supporting executivelevel users

• Ability to remain calm, organized, and solutionfocused in live production environments

• Willingness to work flexible hours as required for live or highvisibility events

Desired Skills/Qualifications:

• Experience in hybrid or IPbased production environments

• Exposure to enterprise IT or security standards related to AV systems

• Experience supporting clientfacing or marketing content production