Lead Service & Repair Supply Planner

As a Lead Service & Repair Supply Planner, you will be responsible for creating and managing supply plans that support service, repair, and aftermarket demand. The role ensures high service levels, on-time turnaround, and optimized inventory for repairable components, service parts, and finished goods service programs while balancing constrained resources such as repair capacity, labor/skills, test equipment, and external service providers.

This position integrates demand-driven service planning, reverse logistics, and exception management across internal repair operations, field inventory, and external vendors. The role serves as a key control point between service operations, supply chain, procurement, quality, engineering, and customer support.

Responsibilities

• Convert the service and repair demand plan into executable repair and replenishment supply plan to minimize backorders, optimize inventory, and meet service-level agreements (SLAs).
• Coordinate with Quality and Engineering on repair deviations, rework routings, failure analysis dispositions (RMA, NCR), and engineering changes to minimize service disruption.
• Lead regular alignment meetings with service/repair supervisors to confirm execution priorities.
• Monitor service parts and repairable inventory levels to ensure alignment with service targets, turnaround goals, and inventory investment objectives while improving inventory turns.
• Compile and publish service and repair priorities based on customer commitments, critical repairs, backorders, and installed base needs; ensure priorities are communicated and executed.
• Ensure repair orders and replenishment orders are released in a timely manner using established ERP/MRP and service planning processes to meet aggregate service goals.
• Lead monthly and quarterly Service Demand Planning, and Supply/Capacity Planning processes, providing input on repair capacity, staffing needs, and outsourcing requirements.
• Routinely review and optimize repair lot sizes, safety stock, min/max, kanban, pool sizing, and service buffers based on demand patterns, field returns, failure rates, and repair cycle times.
• Review and implement engineering change orders (ECOs) related to serviceability, repair updates, and spare part substitutions; communicate to global service centers and international distributors
• Support the maintenance of accurate supply lead times in collaboration with Procurement and Conmed Plants.
• Collaborate with Buyers/Planners on critical service material constraints (repair kits, spares, specialty components) to align replenishment timing with service lead times.
• Coordinate with external repair vendors and service providers to synchronize capacity, turnaround times, and logistics for outsourced repairs.
• Own ERP/MES service data integrity, including repair lead times, batch sizes, queue times, service calendars, and constraint parameters.
• Utilize service planning tools, repair scheduling systems, and visual management (service queues, dashboards, priority boards) to provide transparency to stakeholders.
• Analyze plan vs. actuals (forecast consumption, backlog, SLA adherence, repair yields) and drive continuous improvement initiatives such as lead-time reduction, bottleneck mitigation, and alternate repair strategies.
• Develop whatif scenarios for demand spikes, field failures, capacity losses, or expedite requests, clearly articulating trade-offs between service levels, cost, and inventory.
• Develop, sustain, and formally publish longrange (12+ month) demand forecasts covering all serviced items to support service and supply planning objectives.
• Support other service and supply chain projects as assigned.

Required Qualifications

• Bachelor's degree
• 5+ years of experience in Planning/Scheduling or other Supply Chain related Area

Preferred Attributes

• Hands-on experience with ERP/MRP systems (SAP, Oracle, Epicor, Infor, JD Edwards, Microsoft Dynamics) within a service, repair, or aftermarket environment.
• Strong understanding of service BOMs, repair routings, failure modes, turnaround-time drivers, and installed base demand.
• Experience with service-level driven planning, reverse logistics and returns, and capacity-constrained environments.
• Demonstrated ability to manage competing priorities and communicate trade-offs across Service, Operations, Sales, and Supply Chain.
• APICS/ASCM certification (CPIM, CSCP, CLTD) or equivalent preferred.
• Proficiency with Excel, Power BI, or similar tools for service analytics, backlog visibility, and KPI reporting.
• Experience supporting repairable, depot repair, field service, or aftermarket supply chains is strongly preferred.

Benefits:

CONMED offers a wide array of benefits to fit your unique needs. Visit our Benefits Page for more information.

• Competitive compensation
• Excellent healthcare including medical, dental, vision and prescription coverage
• Short & long term disability plus life insurance -- cost paid fully by CONMED
• Retirement Savings Plan (401K) -- CONMED matches your contributions dollar for dollar, with the potential for up to 7% per pay period
• Employee Stock Purchase Plan -- allows stock purchases at discounted price
• Tuition assistance for undergraduate and graduate level courses

Know someone at CONMED? Have them submit you as a referral before applying for this position to be eligible for our Employee Referral Program incentives!

CONMED is an equal opportunity employer and does not discriminate on the basis of any legally protected status or characteristic. Protected veterans and individuals with disabilities are encouraged to apply. The Know Your Rights: Workplace Discrimination is Illegal Poster reaffirms this commitment.

Colorado Residents: In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

If you feel you need a reasonable accommodation pursuant to the ADA, you are encouraged to contact us at 800-929-7176 option #5.