New

Customer Service Representative

TEKsystems
$20.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Missouri, O Fallon
Jun 03, 2026
Customer Service Representative (Entry Level) Overview If you enjoy solving problems and making a positive impact for customers, this role could be a great fit. As a Customer Service Representative, you will serve as the first point of contact for our customers, assisting with billing questions, payments, account access, and general inquiries. This is a fast-paced, high-volume contact center role where delivering an excellent customer experience is key. Key Responsibilities * Serve as the primary contact for customers via phone, chat, and email, providing timely and accurate support * Assist customers with billing inquiries, payment processing, account concerns, and portal navigation * Take ownership of customer requests, ensuring efficient and professional resolution from start to finish * Analyze customer needs and determine appropriate solutions while maintaining a positive experience * Perform basic calculations (e.g., percentages, totals) to address billing-related questions * Navigate multiple systems and applications to research and resolve customer issues * Meet and maintain established productivity, service, and quality standards * Adhere to company policies, regulatory standards (SOX), and business processes (PCI compliance) * Support additional tasks, projects, and overtime as business needs require Required Skills & Qualifications * Strong customer service and communication skills (verbal and written) * Ability to make quick, sound decisions in a fast-paced, high-volume environment * Proficiency with computers, including Microsoft 365 (Excel, Word, Outlook, Teams), web-based systems, and multi-monitor setups * Strong multitasking, problem-solving, and time management abilities * High level of professionalism, accountability, and reliability * Ability to remain calm and effective in high-pressure or stressful situations Preferred Qualifications * 1-2 years of customer service experience (call center experience preferred) * Experience working in a high-volume contact center environment * Familiarity with customer support tools and systems Education * High school diploma or equivalent required * Some college coursework or degree in progress is a plus Work Environment * High-volume, fast-paced contact center * Requires consistent performance, adaptability, and focus on customer satisfaction Job Type & Location This is a Contract to Hire position based out of O'Fallon, MO. Pay and BenefitsThe pay range for this position is $20.00 - $20.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace TypeThis is a fully onsite position in O'Fallon,MO. Application DeadlineThis position is anticipated to close on Jun 12, 2026. About TEKsystems We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records. Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.