Internal Communications Specialist

As part of the HNI Member Engagement & Communications Center of Excellence, the Internal Communications Specialist drives strategic member communications and engagement by managing multi-channel content, recognition programs, and digital platforms to foster connection and alignment. It supports talent attraction through consistent employment branding and collaborates cross-functionally to ensure clear communication during organizational changes. The goal is to deliver targeted, effective communications that enhance member experience and engagement.

Key Responsibilities

Member Communications

• Develop and maintain internal communication calendars, integrating campaigns across digital, print, social media, and in-person channels.
• Design, write and edit communications content tailored to diverse internal audiences, ensuring consistent messaging and brand voice.
• Continuously improving member communications by applying knowledge of communication strategies and through regular analysis of effectiveness.
• Overall member meeting approach and coordinate meetings, including the President's town hall, quarterly leadership meetings, and direct site-level meetings.

Member Engagement

• Oversee the Achievers member recognition program, including creation of member engagement strategies.
• Monitor employee feedback and engagement metrics; recommend adjustments and improvements based on insights.
• Recommends initiatives that promote employee engagement, culture, and advocacy, aligning efforts across various formats (e.g. events, recognition programs, and multi-media content)

Employment Brand

• Partners with Talent Acquisition, assisting with recruitment communications that reflect the employee experience and support talent attraction efforts.
• Maintain and evolve employment brand guidelines for internal and external consistency.
• Segment audiences and develop personas to ensure targeted and relative communications that best reach, engage, and drive behavioral changes and adaptation of communications for current and perspective members.

Digital & Social Media

• Enhance the internal digital experience by managing intranet content, internal social platforms, and collaboration tools related to member communications and engagement.
• Track and analyze communication effectiveness to inform ongoing improvements and reporting.
• Partner with cross-functional teams to develop communication plans for organizational transformations, ensuring clarity, transparency, and support for impacted employees.

Minimum Qualifications

• Bachelor's degree in Communications, Marketing, Journalism, English, or an equivalent combination of education and work experience in a related field.
• 7+ years of progressively responsible experience in internal communications, employee engagement, or employer branding roles.
• Exceptional writing, editing, and storytelling skills with the ability to create clear, engaging content for a variety of audiences and stakeholders within large, complex organizations.
• Proficient with Microsoft 365, SharePoint, and digital communication tools
• Strong project management and organizational skills, with the ability to manage multiple priorities and deadlines.
• Ability to understand audience needs and develop communications that drive engagement and action.
• Proven ability to build relationships and collaborate with stakeholders across all levels of an organization.
• Data-driven approach to measuring engagement and communication effectiveness.
• Able to thrive in a fast-paced, evolving environment.
• Demonstrated ability to manage sensitive information with professionalism and confidentiality.
• Experience supporting communications programs within large, complex organizations.

Preferred Qualifications

• Experience working within Hearth & Home Technologies (HHT) or a similar complex organization is preferred. Knowledge of HHT's organizational culture, business priorities, and stakeholder dynamics is highly valued.
• Experience supporting organizational change through effective employee communications.
• Ability to craft clear, thoughtful communications for sensitive or high-impact situations while maintaining trust, transparency, and professionalism.

In addition to your salary, this position may be eligible for a range of benefits (e.g., Medical, Dental & Vision Insurance, Health Savings Account, Disability Benefits, Life Insurance, Paid Time Off and Holidays, and Retirement Benefits). Hearth & Home Technologies benefits are subject to eligibility requirements. Our company endeavors to make www.hearthnhome.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at 952-985-6000 or via email at [emailprotected]. The Company is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, disability, protected veteran status, or other characteristics protected by law.