New 
Application Analyst - Sioux Falls, SD
 Midco | |
remote work
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 United States, South Dakota, Sioux Falls | |
 Jul 14, 2026 | |
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Job Summary:
As an Application Analyst, you partner with stakeholders and IT to support business systems through requirements gathering, testing, reporting, and change management activities. You help ensure systems are optimized, well-documented, and aligned with business and user needs. This is a hybrid role in Sioux Falls, South Dakota. Responsibilities: * Collaborate with key stakeholders as appropriate to gather requirements and analyze business processes and functions for the company's platforms in your assigned functional area. * Perform test case development and assist developers with adequate testing of the systems. * Gather, prioritize, manage and maintain a backlog of future system changes and requests. Supply highest priority requests (user stories) to IT for sprint planning within an agile system development environment. * Communicate all changes to the systems to key stakeholders. * Be involved as a team member for projects working under the direction of leadership. * Create and produce ad-hoc reports for end users and other stakeholders. * Optimize reporting capabilities within the systems and manage system integration with billing and other key support systems. * Provide functional and technical tool support to end users as needed, diagnosing and resolving problems. * Assist in the categorization and escalation of tool technical issues and functional training gaps identified. * Keep up-to-date on industry best practices and educate stakeholders on trends. * Assist IT with the functional design and appropriate documentation of system processes. * Collaborate with Training when needed to identify training needs or enhancements. * Participate in team efforts to support customer satisfaction and team goals. * Model Midco's mission, vision, values, ethos, and Leadership Success Drivers, and inspire others to do the same. * Ensure customer privacy by adhering to Midco's privacy guidelines while actively following Midco policies and procedures. * Maintain reliable and predictable attendance as required by the position. * Perform other duties as assigned. Note: Management reserves the right to assign or reassign functions and responsibilities to this job description at any time. Required Qualifications: * High school diploma or equivalent (GED). * 1-2 years of experience in application support, business operations, data analysis, IT support, or a related field involving system use, troubleshooting, reporting, or process improvement. * Analytical and problem-solving skills. * Basic understanding of computer systems and applications. * Effective communication and collaboration skills, with a willingness to learn and develop new skills * Foundational knowledge of agile system development concepts and practices. Preferred Qualifications: * Associate degree in Information Technology, Computer Information Systems, Business Administration, or a related field. * Experience supporting business functions or working within related functional areas. Work Environment: * The noise level in the work environment is moderate. * Work is primarily performed in a professional office environment and/or remote work setting, depending on business needs. * May be required to work in excess of 40 hours per week and outside normal business hours, such as holidays, evenings, and weekends, as business demands. Physical Demands: * May occasionally be required to reach with hands and arms, stoop, kneel, or crouch. * May be required to remain in a seated position for extended periods. * May occasionally lift or move items such as materials, equipment, or supplies. * Heavy keyboard/mouse usage required with repetitive movements. Mental Demands: * Work requires sustained attention to detail and accuracy when processing information. * Regular engagement with detailed instructions, data, and processes. * Management of multiple tasks and priorities within established timeframes. * Adaptation to changing priorities and work demands. * Engagement in routine communication and collaboration with others. * Use of judgment to support day-to-day work activities and decisions. * Retention and application of job-related information and procedures. * Exposure to typical work pressures related to deadlines and workload expectations. | |