Administrative Service Coord

SUMMARY

The Administrative Service Coordinator is responsible for providing high-level administrative and customer service support to patients, families, internal team members and providers.

This position establishes additional administrative support for the Utilization Review department, ensuring continuity of operations and timely management of critical authorization and utilization review workflows across Children's Hospital Colorado's network of care. The role will focus on supporting and optimizing ASC processes, promoting workflow standardization in the PHP/IOP service lines, enhancing operational efficiency, and providing consistent coverage to meet the evolving needs of the UR program. This position is a key component of the department's growth strategy, strengthening seven-day operational support and expanding administrative resources to support high-quality patient care and payer management activities.

SHIFT

Utilization Management

08:00 a.m. - 16:30 p.m.

Hybrid eligible, applicants must be able to commute to our onsite locations if needed.

ESSENTIAL FUNCTIONS

An employee in this position may be called upon to do any or all of the following essential functions. These examples do not include all of the functions which the employee may be expected to perform.

1. Performs complex calendar management support for multiple professionals. Provides operational, financial, and physician support.
2. Arranges and schedules meetings, including conference calls and seminars, for internal team members. Arranges and schedules interviews and makes travel arrangements for providers.
3. Provides communication support, including creating and reviewing power point presentations as directed, taking notes/meeting minutes, creating flyers as prescribed, and creating correspondence.
4. Provides patient scheduling, i.e. clinic and/or surgery scheduling (50% or less of total time).
5. Provides a high level of customer service support and assistance to patients, families, physicians and other internal/external customers.
6. Supports office management functions such as, setting up and maintaining files, receiving and referring inbound calls and ordering supplies.
7. Receives inbound and/or places outbound patient calls in order to schedule appointments and to route calls as appropriate.
8. Performs reception duties utilizing various systems including telephone, fax machine, mail services, email and copy services.
9. Performs data entry and tracking functions. Supports patient safety by adhering to all infection control policies and safety guidelines.
10. Utilizes and remains up-to-date with department office operations and established policies and procedures.

MINIMUM QUALIFICATIONS

Education: High school diploma or equivalent is required.

Experience: Minimum of two (2) years of administrative and/or customer service experience is required.

Equivalency: A relevant Associate's or Bachelor's degree may substitute for required experience on a year for year basis.

Certification(s): None

Licensure(s): None

PREFERRED QUALIFICATIONS

• Demonstrated knowledge of healthcare authorization, utilization review, and payer approval processes.

• Experience working directly with commercial and government healthcare insurance companies, including navigation of payer portals from a hospital/facility perspective.

Salary Information
Pay is dependent on applicant's relevant experience.

Hourly Range: $22.20 to $33.30

Benefits Information
Here, you matter. As a Children's Hospital Colorado team member, you will receive a competitive pay and benefits package designed to take care of your needs that includes base pay, incentives, paid time off, medical/dental/vision insurance, company provided life and disability insurance, paid parental leave, 403b employer match (retirement savings), a robust wellness program, and access to professional development tools, including an education benefit to help you advance your career.

As part of our Total Rewards package, Children's Colorado offers an annual employee bonus program that rewards eligible team members based on organizational performance. If organizational goals are met for the year, the bonus is paid out the following April.

Children's Colorado delivers annual base pay increases to eligible team members based on their performance over the previous year.

EEO Statement
It is our intention that all qualified applicants be given equal opportunity and that selection decisions be based on job-related factors. We do not discriminate on the basis of race, color, religion, national origin, sex, age, disability, or any other status protected by law or regulation. Be aware that none of the questions are intended to imply illegal preferences or discrimination based on non-job-related information. The position is expected to stay open until the posted close date. Please submit your application as soon as possible as the posting is subject to close at any time once a sufficient pool of qualified applicants is obtained.

Colorado Residents: In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of attendance at or graduation from an educational institution. You will not be penalized for redacting or removing this information.

#LI-JW1