Support Center Technician I

Job Summary:
This position is responsible for providing remote technical and general computer support to all users of the organization's computer systems. Responsibilities include software/hardware support, a general understanding of all Information Technology supported applications, a more in-depth understanding of the general desktop tools, the ability to troubleshoot a wide variety of problems, the use of remote troubleshooting tools, the accurate logging of all support requests, incident escalation, and coordination of services with other Information Technology staff. Individuals provide front line support for a large number of applications in a complex technological environment.

Education:

Associate's degree in a relevant field or equivalent technical certification and experience combination.

Experience:
1 year experience working within the IT field in a technical support capacity. Healthcare IT support experience preferred.

The role of Support Center Technician includes multiple levels. The hiring team reserves the right to determine appropriate level placement of our final candidate. Level and salary upon hiring are commensurate with years of relevant experience. Please reach out to recruitment for information on levels and corresponding compensation.