Academic Program Manager I (College of Lifetime Learning)

Overview
Georgia Tech prides itself on its technological resources, collaborations, high-quality student body, and its commitment to building an outstanding and diverse community of learning, discovery, and creation. We strongly encourage applicants whose values align with our institutional values, as outlined in our Strategic Plan. These values include academic excellence, diversity of thought and experience, inquiry and innovation, collaboration and community, and ethical behavior and stewardship. Georgia Tech has policies to promote a healthy work-life balance and is aware that attracting faculty may require meeting the needs of two careers.

About Georgia Tech
Georgia Tech is a top-ranked public research university situated in the heart of Atlanta, a diverse and vibrant city with numerous economic and cultural strengths. The Institute serves more than 45,000 students through top-ranked undergraduate, graduate, and executive programs in engineering, computing, science, business, design, and liberal arts. Georgia Tech's faculty attracted more than $1.4 billion in research awards this past year in fields ranging from biomedical technology to artificial intelligence, energy, sustainability, semiconductors, neuroscience, and national security. Georgia Tech ranks among the nation's top 20 universities for research and development spending and No. 1 among institutions without a medical school.

Georgia Tech's Mission and Values
Georgia Tech's mission is to develop leaders who advance technology and improve the human condition. The Institute has nine key values that are foundational to everything we do:

1. Students are our top priority.
2. We strive for excellence.
3. We thrive on diversity.
4. We celebrate collaboration.
5. We champion innovation.
6. We safeguard freedom of inquiry and expression.
7. We nurture the wellbeing of our community.
8. We act ethically.
9. We are responsible stewards.

Over the next decade, Georgia Tech will become an example of inclusive innovation, a leading technological research university of unmatched scale, relentlessly committed to serving the public good; breaking new ground in addressing the biggest local, national, and global challenges and opportunities of our time; making technology broadly accessible; and developing exceptional, principled leaders from all backgrounds ready to produce novel ideas and create solutions with real human impact.

Located at Atlanta, GA Campus.

College of Lifetime Learning

The Georgia Tech College of Lifetime Learning is a research-driven academic college advancing learning across the full arc of life. We integrate academic rigor, workforce-aligned learning, and flexible pathways to serve learners at every stage, from early exploration through advanced study and professional reinvention.

Founded in 2024, the College is redefining education for a world of constant change. Traditional degree models alone are no longer sufficient for careers, technologies, and communities that evolve continuously. Our work focuses on designing and studying learning systems that adapt over time, supporting individuals as they grow, shift roles, and navigate repeated transitions across their lives.

Through research, teaching, and engagement, we advance the science and practice of learning systems to better understand how people learn most effectively and how education can remain relevant, accessible, and connected to real-world outcomes. This work informs undergraduate and graduate degrees, non-credit credentials, and professional learning experiences that emphasize stackable pathways, learner agency, and reduced friction.

As part of a leading public research university, the College positions Georgia Tech as a global leader in lifetime learning. Faculty and staff contribute to a mission-driven environment focused on real-world impact, interdisciplinary collaboration, and building a learning society prepared for what comes next.

Oversee administrative and logistical support to assigned degreed and/or non-degreed academic program offerings of an Institute academic unit. Facilitate the various actions required to successfully offer and conduct academic programs. These actions may range from student recruitment and retention to program development. May be responsible for setting employee goals, assessing performance and providing feedback and making pay recommendations. This position will interact on a consistent basis with: academic administrators, faculty members, prospective students, enrolled students. This position typically will advise and counsel: prospects, students. This position will supervise: May supervise academic advising and administrative staff members.

Job Duty 1 -
Coordinate the application process through response to prospect inquires, scheduling interviews, maintaining applicant records, etc.

Job Duty 2 -
Oversee student recruitment/program promotional event preparation.

Job Duty 3 -
Supervise/provide advice for students and prospective students regarding assigned program offerings and academic progress.

Job Duty 4 -
Prepare and disseminate communications materials regarding programs.

Job Duty 5 -
Develop and administer program budget.

Job Duty 6 -
Prepare reports related to program performance.

Job Duty 7 -
Review program processes and procedures, recommend modifications as appropriate.

Job Duty 8 -
May plan and supervise daily staff work activities.

Job Duty 9 -
Perform other duties as assigned.

Educational Requirements
Bachelor's Degree in Academic Affairs, Business Management, Education or related field or equivalent combination of education and experience

Required Experience
Five to six years of job-related experience

Preferred Education
Master's degree in Higher Education, Student Affairs, Educational Leadership, Business Administration, Communications, Public Administration, or a related field.

Preferred Experience
Two to four years of professional experience in higher education, academic program administration, student services, admissions, advising, enrollment management, workforce education, or a related field.
Experience coordinating projects, programs, events, or student-facing processes.
Experience working with databases, CRM systems, student information systems, or related technology platforms.
Demonstrated ability to manage multiple priorities and stakeholders while maintaining a high level of customer service.
Experience supporting graduate, professional, online, or hybrid academic programs.
Experience using higher education technologies such as Slate, Salesforce, Banner, DegreeWorks, Canvas, or similar systems.
Experience developing reports, analyzing program performance metrics, and supporting data-informed decision-making.
Experience working collaboratively across multiple academic and administrative units within a higher education environment.

• Serve as a primary support contact for prospective and current students, helping them navigate program questions, requirements, timelines, policies, and available resources.
• Coordinate recruitment, admissions, orientation, advising, career-related student support activities, and ongoing student engagement initiatives for assigned degree programs.
• Prepare and distribute clear student-facing and program-facing communications, including FAQs, announcements, reminders, process guides, event communications, and program updates.
• Track and maintain applicant, student, and program records in designated systems (e.g., Slate, Salesforce, student information systems, and related platforms), ensuring accurate and timely documentation of program activity and student interactions.
• Assist with data collection, reporting, and analysis related to enrollment, retention, student engagement, and program performance to support academic leadership, program assessment, and strategic planning.
• Help build, document, maintain, and improve repeatable processes that support effective program administration and a consistent learner experience.
• Collaborate with academic leaders, faculty, advising and student services teams, career services, marketing and recruitment teams, registrar-related functions, and internal operations partners to provide coordinated support for students and programs.
• Support student success initiatives throughout the learner lifecycle, including recruitment, admission, progression, completion, and career advancement.
  

SKILLS

• This job requires knowledge and skills related to educational program management and administration; supervision, customer service, oral and written communications; organization; multi-tasking; maintaining accounting records; and use of basic and specialized computer applications.
• Student-centered service mindset with a strong commitment to responsiveness, follow-through, and learner success.
• Excellent written and verbal communication skills, with the ability to communicate effectively with students, faculty, leadership, and internal stakeholders.
• Strong organizational and project coordination skills with the ability to manage multiple priorities, timelines, and stakeholder needs simultaneously.
• Ability to work effectively in a dynamic environment, exercise sound judgment, take initiative, solve problems, and contribute to process improvement efforts.
• Proficiency in learning and utilizing technology platforms, student information systems, CRM tools, reporting applications, and collaboration technologies that support program administration and student success.
• Strong analytical skills with attention to detail and the ability to interpret and communicate program-related data and trends.
• Collaborative approach to working across academic, operational, recruitment, advising, career services, and student support functions.

The University System of Georgia is comprised of our 25 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct.

Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at https://www.usg.edu/policymanual/section6/C2653.

The Georgia Institute of Technology (Georgia Tech) is an Equal Employment Opportunity Employer. The Institute is committed to maintaining a fair and respectful environment for all. To that end, and in accordance with federal and state law, Board of Regents policy, and Institute policy, Georgia Tech provides equal opportunity to all faculty, staff, students, and all other members of the Georgia Tech community, including applicants for admission and/or employment, contractors, volunteers, and participants in institutional programs, activities, or services. Georgia Tech complies with all applicable laws and regulations governing equal opportunity in the workplace and in educational activities.

Equal opportunity and decisions based on merit are fundamental values of the University System of Georgia ("USG") and Georgia Tech. Georgia Tech prohibits discrimination, including discriminatory harassment, on the basis of an individual's race, ethnicity, ancestry, color, religion, sex (including pregnancy), national origin, age, disability, genetics, or veteran status in its programs, activities, employment, and admissions. Further, Georgia Tech prohibits citizenship status, immigration status, and national origin discrimination in hiring, firing, and recruitment, except where such restrictions are required in order to comply with law, regulation, executive order, or Attorney General directive, or where they are required by Federal, State, or local government contract.

This is not a supervisory position.
This position does not have any financial responsibilities.
This position will not be required to drive.
This role is considered a position of trust.
This position does not require a purchasing card (P-Card).
This position will not travel
This position does not require security clearance.

Job Code: A8

Pay Range Starting At: $56,679.00/yr up to $77,086.00/yr

Successful candidate must be able to pass a background check. Please visit https://usg.policystat.com/policy/19298143/latest/