Clinical Operations Manager

The Clinical Operations Manager is responsible for overseeing the delivery of high-quality primary mental health care and program services through an interdisciplinary team. This role emphasizes a comprehensive and collaborative approach to ensure optimal client outcomes and a supportive environment for both clients and staff.

Key Performance Responsibilities:

1. Clinical and Operational Oversight:

   • Manage clinical and operational functions for the assigned facility, ensuring compliance with organizational standards and best practices.

2. Program Development:

   • Develop and implement a clinical program schedule to guarantee a minimum of 20 clinical hours per week.
   • Schedule and coordinate program activities to enhance service delivery.

3. Staff Management:

   • Recruit, hire, train, and mentor clinical and program staff.
   • Manage hourly employee timecards, paid time off (PTO), and performance evaluations.
   • Develop staffing schedules to ensure adequate 24/7 client supervision ratios.

4. Client Intake and Support:

   • Participate in the admission and intake process as needed.
   • Provide clinical support by maintaining a caseload and facilitating groups in the absence of the Primary Therapist.

5. Team Collaboration:

   • Facilitate weekly treatment team meetings and clinical supervision sessions, along with program and staff meetings.
   • Collaborate with Clinical and Executive Directors to identify training needs, clinical initiatives, and manage client admissions/discharges.

6. Client and Family Engagement:

   • Focus on enhancing client and family experiences through consistent communication and attention to their needs.
   • Support emerging crisis situations within the milieu and participate in the on-call rotation.

7. Staff Counseling and Support:

   • Counsel and support staff with program and client-related issues, fostering a collaborative work environment.

8. Compliance and Quality Assurance:

   • Ensure compliance with all legal and regulatory requirements, health and safety standards, and professional conduct guidelines.
   • Support quality assurance and quality improvement initiatives as necessary.

9. Additional Duties:

   • Perform other duties as assigned to support the overall mission of the organization.

• Master's degree and licensed as Marriage Family Therapist (LMFT), Professional Counselor (LPC), Mental Health Counselor (LMHC), Social Worker (LICSW) or Doctorate-level Psychological Associate or Clinical Psychologist, with ability to provide clinical supervision to Associate-level and Practicum Trainees as required.
• Minimum two (2) years of relevant clinical experience with adolescents, young adults, and families with mental health, substance, abuse, and co-occurring disordered populations preferred..
• Minimum one (1) year experience in a residential setting preferred.