Operations Consultant - Patient Experience

The Operations Consultant

• Works independently and as a team member in a broad range of division activities. These activities may include, but are not limited to technology planning, development and maintenance of project management and system development methodologies, special training assignments, other specific projects, departmental marketing, research and development, scorecard and dashboard development, data analysis and compilation, performance improvement projects, serve as a consulting resource to all division departments and/or clients as assigned by the VP or Senior Operations Consultant and management of special projects as assigned.
• Leads and support system planning activities and overall service or division design; collaborating with Senior Operations Consultants and leadership.
• Promotes excellent client and division relationships.
• Serves as a resource for the acquisition and dissemination of new healthcare practice knowledge and information science knowledge and trends. Works cooperatively with senior administrative and clinical leadership within, and across assigned divisions to (a) identify improvement opportunities within assigned department(s) or division(s) using state of the art analytical tools and current best practices, (b) establish expectations for improvement initiatives, and (c) determine resources (financial, staff, data, management) needed to accomplish goals (d) facilitate and implement complex improvement/ change plans.
• Conducts timely and successful consulting engagements, such as system assessments, acquisitions, performance improvement or workflow reviews, and other consulting engagements as assigned.
• Provides direction for clients, staff, and vendors to resolve problems and difficulties within a given projects and business practices. Make recommendations on how to improve performance, safety, or efficiency.
• Develops standards and methodologies for the department.
• Conducts research and/or development for strategic projects. Work directly with assigned department(s) or division(s) to monitor existing business practices and make recommendations on how to increase performance and/or efficiency. Applies financial and/or productivity models, or other quantitative and qualitative tools, as appropriate for each assignment, and as might be assigned.
• Participates in meetings as assigned and other committees/task forces. Represents the functional leader or department in the requesting, designing, and implementation of services including design, renovation, technology/reporting, and other venues as directed.
• Provides leadership to other levels of consultants and assists in their education and development
• Develops summary, detail and dashboard reports and management summaries which present data findings in a professional, concise and readable format appropriate for content and audience. Participate in gaining consensus on guidelines and metric definition. Supports development, tracking, and reporting of scorecard measures and targets. Performs detailed analyses for specific operation and quality initiatives.
• Administers end-user technology applications in a compliant manner and according to established processes

Education: Bachelors degree or 4 years of experience can be used in lieu of degree.

Experience: 3 or more years of experience in leadership, consulting, analysis, project management or performance improvement.

Other Minimum Qualifications: Excellent oral and written communications skills, knowledge of business practices, positive attitude, self-motivated, ability to work with minimal direction, ability to lead, and adapt to change. Experience should include the use of the Microsoft Office suite, project management software or tools, and performance improvement methodologies. Must possess advanced knowledge of the Microsoft Excel.

This job description is intended to be a representative summary of the major responsibilities and accountabilities performed by incumbents in this role. Incumbents may be required to perform job-related tasks other than those specifically presented in this description.

Compensation Range:

Employee pay is based on a variety of factors, including qualifications, credentials, education, and prior work experience. The compensation range does not include benefits or pension plan.

Recruiter:

Recruiter Email:

For more information, contact the HR Service Center at 1-800-599-2537.

Carilion Clinic is an Equal Opportunity Employer: We provide equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, national origin, age (40 or older), disability, genetic information, or veterans status. Carilion is a Drug-Free Workplace. For more information or for individuals with disabilities needing special assistance with our online application process contact Carilion HR Service Center at 800-599-2537, 8:00 a.m. to 4:30 p.m., Monday through Friday.

For more information on E-Verify: https://www.carilionclinic.org/eoe-e-verify-and-right-work-policies

Carilion understands the importance of prioritizing your well-being to help you develop and thrive. That's why we offer a well-rounded benefits package, and many perks and well-being resources to help you live a happy, healthy life - at work and when you're away.

When you make your tomorrow with us, we'll enhance your potential to realize the best in yourself.Below are benefits available to you when you join Carilion:

• Comprehensive Medical, Dental, & Vision Benefits
• Employer Funded Pension Plan, vested after five years (Voluntary 403B)
• Paid Time Off (accrued from day one)
• Onsite fitness studios and discounts to our Carilion Wellness centers
• Access to our health and wellness app, Personify Health
• Discounts on childcare
• Continued education and training

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