Content Specialist

Position Description:

Supports ongoing internal, external, online and offline written communications and content initiatives related to brand storytelling and communications for Goodwill of Central and Northern Arizona (GCNA) and its affiliated entities. Based in Frederick, MD, the CSC will proactively drive strategic communications and content creation (photography) initiatives in support of acquisition, reputation and retention. The CSC will report to the Sr. Director of Strategic Communications and will support the Sr. Manager, MD Marketing in growing revenue and societal impact.

Essential Duties and Responsibilities:

• Brainstorms content and writes copy for organization campaigns including bi-monthly job seeker e-blasts, print and online advertisements, brochures, web copy, and additional creative outlets.
• Provides consistency across internal and external communications for brand voice and messaging.
• Writes content that drives traffic to retail stores, captures attention for hiring sprees and other events, and brings awareness to Goodwill's mission.
• Develops and updates key brand messaging through creative writing for various platforms including, blogs, emails, and text campaigns, and assists with content for social media platforms and video creation.
• Works with the in-house and agency teams to create persuasive and engaging content that drives conversations and gets remembered.
• Maintains a process for securing mission and writing-related success stories and continues to find ways to integrate into Goodwill's storytelling process.
• Supports outlining of project timelines and collaborates with the marketing team to determine project components and due dates.
• Develops general organizational content including annual reports, website content, organization nominations, and more.
• Works with various individuals throughout the organization to support the crafting of written messages to a wide variety of audiences.
• Turns complex information into engaging, informative, and memorable content that connects with multiple audiences.
• Conceptualizes ideas and outlines storyboard content and copy for external and internal videos.
• Adapts to audience and writes in different tones to drive reaction.
• Collaborates with development of media and radio talking points.
• Collaborates with content scheduling and copywriting of Gazette articles, including obtaining photography and coordination of accompanying graphics.
• Self-educates on new content channels, technologies, and methods to increase overall effectiveness.
• Models Goodwill Core Values - Trust, Collaboration, Engagement, Ownership, and Innovation.
• Maintains regular and consistent in-person attendance.
• Perform other related duties, as assigned.

Minimum Qualifications (Education, Experience, Skills):

• Bachelor's Degree or equivalent experience in, Marketing, Advertising, Communications, English, Anthropology, Business, or another related field, required.
• Minimum 3 years' advertising agency experience as a Marketing Copywriter and/or Content Creator, developing copy and visuals for digital ad campaigns, email marketing, internal communications, leadership communications, and blogs/websites.
• Demonstrated excellence in written communication skills, including AP, news, business, persuasive writing, and writing for varied forms of media.
• Strong grammatical, proofreading and consistency using and creating style guides.
• Excellent interpersonal and presentation skills including proven effectiveness in one-on-one, group communications, and media relations.
• Demonstrated project management skills and strong attention to detail.
• Strong history of quickly building relationships, gaining credibility and partnering with department leaders and peers.
• Excellent internet search and navigation techniques required.
• Strong organizational skills.
• Strong MS Office skills.
• Ability to pass a background check and drug screen, where applicable for position.
• Ability to speak and read English proficiently.

You will be eligible for a comprehensive Total Rewards package, 1st of the month following 60 days of employment that includes the following:

• 5 Medical Plans
• Employer Funded Health Reimbursement Account (HRA)
• 3 Dental Plans
• Vision Plan
• 401K
• Employer Paid Life Insurance
• Employee Assistance Program (EAP)
• Paid Time Off; Sick and Vacation
• Paid Holidays
• These are just a few highlights of our key benefit offerings!

Become a valued member of an organization where good work meets community impact. Our mission is: Empowering Individuals, Strengthening Families, and Building Stronger Communities. Goodwill provides no-cost career development, training, and education services to help individuals build a better life for themselves and their families. Our core values are Trust, Collaboration, Engagement, Ownership, and Innovation. Everything we accomplish as a team is centered around these core values. Together, we create an inclusive and welcoming environment for each other. With stores conveniently located near you, you can work for a company where team strength and success are valued and encouraged. Join our team and gain opportunities for job growth at Goodwill and beyond.

Goodwill of Central and Northern Arizona is an equal opportunity employer. Qualified individuals seeking employment are considered without regard to race (including traits associated with race, e.g., hairstyles), color, religion, sex (including pregnancy and related conditions, sexual orientation, or gender identity), national origin, disability, military status, age, genetic information, or any other category protected by applicable federal, state and local fair employment practice laws.

Individuals with a disability may be entitled to a reasonable accommodation under the Americans with Disabilities Act and/or state or local laws. Please contact Goodwill of Central and Northern Arizona at 1-833-624-0920 option 6 or leaves@goodwillaz.org if you need assistance or an accommodation due to a disability as defined by the Americans with Disabilities Act.

For questions about your application or employment with Goodwill of Central and Northern Arizona, please contact our Candidate Support Line at 1-833-624-0920, option 5.

PHISHING SCAM WARNING: Goodwill of Central and Northern Arizona/Goodwill Industries of Monocacy Valley, Inc. ("GCNA/GIMV") are among several companies recently made aware of a phishing scam involving con artists posing as hiring managers recruiting via email, text and social media. The imposters are creating misleading email accounts, conducting remote "interviews," and making artificial job offers in order to collect personal and financial information from unsuspecting individuals. Please note that GCNA/GIMV only use company email addresses, which contain "@goodwillaz.org" or @gimv.org", to communicate with candidates via email. The company also uses secure tools on our website to receive data from applicants and would never ask them to submit their personal banking information to apply for an open job. If you are contacted by someone about an open job at GCNA/GIMV, please verify the domain of the sender's email address and that they are asking you to apply on this website. If you believe you have been a victim of a phishing scam, please visit the Department of Homeland Security's Cyber Smart website (https://www.cisa.gov/be-cyber-smart/campaign) to learn how to report it.