Remote New

Account Partnership - Administrator

Western Governors University
life insurance, flexible benefit account, parental leave, paid time off, paid holidays, sick time

Aug 12, 2026
If you're passionate about building a better future for individuals, communities, and our country-and you're committed to working hard to play your part in building that future-consider WGU as the next step in your career. Driven by a mission to expand access to higher education through online, competency-based degree programs, WGU is also committed to being a great place to work for a diverse workforce of student-focused professionals. The university has pioneered a new way to learn in the 21st century, one that has received praise from academic, industry, government, and media leaders. Whatever your role, working for WGU gives you a part to play in helping students graduate, creating a better tomorrow for themselves and their families. The salary range for this position takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. At WGU, it is not typical for an individual to be hired at or near the top of the range for their position, and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is: Grade: Professional 304 Pay Range: $51,300.00 - $76,900.00 Job Description At WGU, we are committed to creating an exceptional student experience. As an Account Partnership Administrator, you will play a critical role in supporting students who utilize third-party sponsorship funding by ensuring accurate billing, timely invoicing, and strong collaboration between students, sponsors, and university partners. Your work will directly contribute to student satisfaction, retention, and successful academic outcomes. What You'll Do Support established billing and invoicing processes for all third-party sponsored students. Track, prepare, and manage student invoices while ensuring compliance with university deadlines and policies. Provide outstanding customer service by responding to billing, accounts receivable, and student account inquiries and resolving issues as needed. Manage communication and account reconciliations related to sponsorship letters, tuition payments, and account balances. Maintain accurate and timely documentation within the Customer Relationship Management (CRM) system. Partner with internal and external stakeholders to resolve escalated student account issues and ensure timely payment processing. Ensure accuracy of records and adherence to university, state, federal, accounting, and financial aid regulations. What You'll Bring Bachelor's Degree. 3 years of experience with Excel, general accounting, and analysis. 3 years of experience in a student accounts, finance, or accounting role, preferably within a higher education setting. Highly detail-oriented, deadline-driven, and organized with exceptional record-keeping accuracy. Strong interpersonal, written, and verbal communication skills. Strong understanding of accounting theory, practices, and procedures. Intermediate to advanced Excel skills, including pivot tables, VLOOKUPs, filtering, and data analysis. Additional qualifications: Ability to think critically and use data to make informed decisions. Excellent analytical, computational, and mathematical abilities. High level of integrity and trustworthiness. Strong problem-solving skills and ability to work independently with minimal supervision. Strong working knowledge of general accounting and federal financial aid regulations, rules, and procedures. Strong working knowledge of FERPA regulations, rules, and procedures. Proficiency with Microsoft Office applications. Bonus Points Master's Degree. Experience with student information systems such as Banner. Experience working with federal financial aid programs and processes. Experience in Lieu of Education Equivalent relevant experience performing the essential functions of this job may substitute for education degree requirements. Generally, equivalent relevant experience is defined as 1 year of experience for 1 year of education and is at the discretion of the hiring manager. What to Expect At WGU, our mission drives everything we do, including how we hire. Our interview experience is designed to give qualified candidates the opportunity to show their best work through meaningful conversations and collaboration. We thoughtfully review every application and invite forward the candidates whose experience and potential best align with the role and our mission. Introductory call Hiring manager interview Final interview Work Location This is a full-time, remote role based in the United States. Visa Sponsorship While we welcome applicants from all backgrounds, WGU is not able to provide visa sponsorship for this role. Travel Requirement This position requires occasional travel of up to 20%, including required attendance at designated company summits (typically one to two per year). Additional travel may include conferences, visits to company locations, and other business-related events as needed. Additional travel may be assigned as needed to support business requirements. #LI-AL1 Position & Application Details Full-Time Regular Positions (classified as regular and working 40 standard weekly hours): This is a full-time, regular position (classified for 40 standard weekly hours) that is eligible for bonuses; medical, dental, vision, telehealth and mental healthcare; health savings account and flexible spending account; basic and voluntary life insurance; disability coverage; accident, critical illness and hospital indemnity supplemental coverages; legal and identity theft coverage; retirement savings plan; wellbeing program; discounted WGU tuition; and flexible paid time off for rest and relaxation with no need for accrual, flexible paid sick time with no need for accrual, 11 paid holidays, and other paid leaves, including up to 12 weeks of parental leave. How to Apply: If interested, an application will need to be submitted online. Internal WGU employees will need to apply through the internal job board in Workday. Additional Information Disclaimer: The job posting highlights the most critical responsibilities and requirements of the job. It's not all-inclusive. Accommodations: Applicants with disabilities who require assistance or accommodation during the application or interview process should contact our Talent Acquisition team at recruiting@wgu.edu. Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to any protected characteristic as required by law.