Glass Claim Specialist (Remote)

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CSAA Insurance Group (CSAA IG), a AAA insurer, is one of the leading personal lines property and casualty insurance groups in the United States. Here, every employee shapes our mission. We build innovative, human-centered solutions that help AAA members prevent, prepare for, and recover from life's uncertainties. You will join a collaborative, inclusive culture where your strengths have room to grow and your ideas can drive real impact. Step into a role where you can contribute to our shared success through meaningful work.

Your Role:

A Glass Claims Specialist is responsible for regularly communicating with Safelite Solutions, our third-party billing partner as well as policy holders and claimants to address claims coverage questions and handle glass-only claim matters. This involves writing glass estimates in CCC when needed, as well as addressing any customer concerns.

Your work:

• Speaking with our 3rd party billing partner Safelite Solutions regarding claims coverage questions and other glass only claim matters
• Ability to communicate the same material frequently, in a manner in which our customers understand.
• Customer service, decision making, analytical, problem-solving, negotiation and organizational skills.
• Communicating auto policy stipulations regarding the use of Original Equipment Manufacturer (OEM) parts.
• Basic math and computer skills, and the ability to calculate regional sales tax, labor rates etc. for the purpose of settlements.
• Basic to intermediate oral and written communication skills and the ability to draft claim correspondence
• Ability to function in a team and call center environment, working closely with team members to create a cohesive environment.
• Ability to deescalate calls and problem solve in stressful situations.

Required Experience, Education and Skills

• BA/BS degree or equivalent combination of education and experience
• May require Adjuster's license (state-specific)
• Some claims or insurance experience
• Ability to communicate effectively over the telephone using active listening skills
• Customer service, decision making, analytical, problem-solving, negotiation and organizational skills
• Basic math and computer skills
• Intermediate oral and written communication skills
• Ability to function in a team and call center environment
• Good command of the English language
• Ability to type 30 wpm

What would make us excited about you?

• 2-3 years customer service experience and some claims or insurance experience.
• Bilingual a plus
• Actively shapes our company culture (e.g., participating in employee resource groups, volunteering, etc.)

• Lives into cultural norms (e.g., willing to have cameras when it matters: helping onboard new team members, building relationships, etc.)
• Travels as needed for role, including divisional / team meetings and other in-person meetings
• Fulfills business needs, which may include investing extra time, helping other teams, etc

Why Choose a Career at CSAA IG?

At CSAA IG, we are a mission-driven organization proudly committed to empowering our members, our employees, and our communities to thrive.

Recognition: We offer a total compensation package, annual bonus eligibility for most roles, 401(k) with a company match, and so much more! Read more about what we offer and what it is like to be a part of our dynamic team at https://careers.csaainsurance.aaa.com/us/en/benefits.

Career Growth: We believe in growth for everyone. Here at CSAA IG, leaders and mentors partner with employees to align interests, unlock development opportunities, and support longterm success.

Flexible Workplace: We embrace a remote-first culture through our Flexible Workplace. Most employees hold Home-Flex roles, working primarily from home, often with the flexibility to work from various locations including CSAA offices. Our flexible workplace empowers you to balance remote work with intentional inperson moments that deepen connection and collaboration.

Inclusion and Belonging: An inclusive and welcoming workplace is the cornerstone of our success. By fostering an environment where people feel valued and heard, we deepen our ability to understand and meet the unique needs of our members. This strengthens innovation and enhances our products and services, giving us a competitive edge in the market.

Sustainability: As climate change leads to more frequent and severe weather events, we are taking bold action to build more resilient communities and reduce our environmental impact. Submit your application to be considered. We communicate via email, so check your inbox and/or your spam folder to ensure you don't miss important updates from us.

CSAA is committed to providing reasonable accommodations to qualified applicants and employees with disabilities or other limitations. If you would like to request an accommodation to participate in the job application or interview process, please contact TalentAcquistion@csaa.com

If you apply and are selected to continue in the recruiting process, we will schedule a preliminary call with you to discuss the role and will disclose during that call the available salary/hourly rate range based on your location. Factors used to determine the actual salary offered may include location, experience, or education.

CSAA does not provide visa sponsorship for this role. Applicants must have authorization to work indefinitely in the US. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).

CSAA Insurance Group is an equal opportunity employer.

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