Capacity & Performance Manager

Engineer, Capacity & Performance Management

Franchise World Headquarters, LLC

Why Join Subway?

At Subway, we are not standing still. We are building.

This is a business focused on what matters most: growing franchisee profitability, strengthening our brand and creating long-term value. The people who thrive here are the ones who want to make a real impact.

You will not just do the work. You will shape it.

We move fast. We think like owners. We make decisions that matter. We hold ourselves to a high standard because what we do directly impacts thousands of franchisees around the world.

If you bring energy, accountability and a bias for action, you will fit right in.

We take the work seriously, but we also know the best results come from teams that support each other, celebrate wins and show up ready to build something better every day.

This is your chance to be part of what's next.

Position Overview

The Engineer, Capacity & Performance Management is responsible for ensuring Subway's enterprise technology platforms operate at peak performance and scale reliably with business demand. This role spans two critical domains: Microsoft 365 collaboration services - including SharePoint, Outlook, and Microsoft Teams - and enterprise data platforms, with a primary focus on Snowflake and related data infrastructure. The engineer combines capacity planning, performance monitoring, and data-driven optimization into a unified discipline, actively leveraging AI-powered analytics, predictive tooling, and automation to get ahead of performance issues, right-size platform resources, and continuously improve reliability and cost efficiency.

Responsibilities

* Own capacity planning, performance monitoring, and optimization for Snowflake and other enterprise data platforms (e.g., Azure Synapse, Databricks); monitor warehouse utilization, query performance, credit consumption, and storage growth; implement resource monitors, auto-scaling policies, and query governance controls to enforce cost discipline.

* Conduct regular performance analysis on Snowflake queries, virtual warehouses, and data pipelines; develop and maintain capacity forecasting models projecting compute, storage, and credit needs based on business demand and AI/ML workload expansion; partner with Data Engineering, Analytics, and AI teams to translate workload patterns into effective capacity strategies.

* Own the administration, configuration, and health management of Microsoft 365 services including SharePoint Online, Exchange Online, and Microsoft Teams; manage tenant-level settings, licensing, storage quotas, and governance policies; stay current with Microsoft roadmap changes and coordinate adoption or mitigation planning.

* Develop and maintain capacity models for Microsoft 365 services; monitor end-to-end performance using admin tooling, Viva Insights, and observability platforms; identify bottlenecks and drive permanent remediation; implement lifecycle management, archiving, and governance policies to maintain platform efficiency.

* Apply AI-powered monitoring and analytics tools across both platforms to surface capacity signals and anomalies; build and maintain automated workflows using PowerShell, Python, Power Automate, and Microsoft Graph API to reduce manual effort; develop automation for capacity reporting, performance alerting, quota management, and platform lifecycle tasks.

* Monitor platform health and performance using a unified observability framework; establish performance SLAs, KPIs, and alerting standards; respond to and resolve performance incidents; conduct root cause analysis and implement permanent fixes; develop runbooks and self-healing automation to reduce mean time to recovery.

* Produce regular reporting on platform capacity, performance, utilization, and cost efficiency; build and maintain Power BI dashboards providing real-time visibility into platform health; translate complex technical data into clear narratives that enable informed decision-making by technology leadership and business stakeholders.

Qualifications

* Strong hands-on experience with Snowflake - including warehouse management, query optimization, resource monitors, cost governance, and performance tuning.

* Demonstrated experience administering Microsoft 365 services including SharePoint Online, Exchange Online, and Microsoft Teams in an enterprise environment.

* Experience in capacity planning, performance monitoring, and optimization for both data platforms and enterprise collaboration environments.

* Proficiency with PowerShell scripting, Microsoft Graph API, and Python for automation and administration tasks.

* Experience with AI-powered monitoring, analytics, and automation tools across the Microsoft and Snowflake ecosystems.

* Solid understanding of Microsoft 365 licensing, tenant governance, and compliance frameworks.

* Strong analytical skills - able to interpret performance and capacity data, identify trends, and surface actionable insights.

* Experience with Power BI or equivalent tools for building executive-facing dashboards.

* Effective collaborator across Engineering, Data, Security, and business stakeholder teams.

* Bachelor's degree in Information Technology, Computer Science, Data Engineering, or a related field.

* 4-7 years of experience in platform engineering, IT operations, or data platform administration roles.

* 3+ years of hands-on Snowflake experience including performance tuning, warehouse management, and cost governance.

* 3+ years of hands-on experience administering SharePoint Online, Exchange Online, and Microsoft Teams.

* 2+ years of experience in capacity planning and performance monitoring across enterprise technology platforms.

Preferred Qualifications

* Microsoft certifications preferred (e.g., MS-700, MS-900 / MS-100 / MS-101 series).

* Snowflake SnowPro Core certification preferred.

* Familiarity with cloud data platform ecosystems such as Azure Synapse or Databricks.

* Experience in QSR, Retail, or consumer-facing enterprise technology environments.

What do we offer?

* Insurance Plans (Medical, Life)

* Pension/401K/RSP (country specific)

* Competitive Bonus

* Mobility Allowance

* Tuition Reimbursement

* Company Holidays

* Volunteering time

* And More.....