Engineer II - AI/ML Engineering

You want more out of a career. A place to share your ideas freely - even if they're daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love - driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together - lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the #VTeamLife.

What you'll be doing..

Transitioning our enterprise roadmap toward modern agentic AI solutions requires dedicated engineering capability to architect autonomous workflows while establishing enterprise-grade governance and safety guardrails. This role is critical to scaling these complex systems safely, controlling cloud compute costs, and accelerating team delivery velocity across our AI/ML initiatives. As an AI/ML Engineer (MTS II), you will play a key role in industrializing AI/ML solutions across Verizon. You will collaborate with Enterprise Architecture, Data Science, and Data Engineering teams to build, deploy, and govern scalable machine learning and Generative AI systems across real-time and batch environments.

• Design End-to-End GenAI & ML Solutions: Architecting and implementing agentic workflows, multi-step Retrieval-Augmented Generation (RAG) systems, and semantic retrieval pipelines for enterprise applications (e.g., personalization, next-best-action, and customer churn models).

• Build Automated Evaluation & Governance Pipelines: Establishing programmatic "evals" to continuously measure model accuracy, latency, hallucination rates, and task performance before and after deployment.

• Production Observability & Monitoring: Implementing enterprise guardrails, tracing, and continuous observability to maintain system uptime, enforce security/privacy standards, and diagnose performance bottlenecks.

• Optimize Cloud & Model Performance: Implementing model routing, prompt/semantic caching, and cost-control strategies across cloud AI platforms (GCP Vertex AI, AWS Bedrock) and self-hosted models.

What we're looking for...

You will need to have:

• Bachelor's degree or one or more years of relevant work experience.

• One or more years of relevant work experience, demonstrated through one or a combination of work and/or military experience, or specialized training.

• Experience in Machine Learning Engineering, Data Engineering, or Software Architecture.

• Hands-on experience with ML Engineering techniques and tools, including real-time/batch processors and model measurement techniques.

• Hands-on experience with cloud platforms (Google Cloud Platform preferred, or AWS) and modern ML development lifecycles.

Even Better If You Have

• Knowledge of end-to-end Model Development & Management Lifecycles (MLOps/LLMOps), including model inventory tracking, validation, and governance frameworks.

• Hands-on experience with containerized microservices (Docker, Kubernetes) and CI/CD automation tools (Jenkins, GitLab CI).

• Experience designing and implementing agentic workflows, autonomous tool-calling systems, and RAG architectures using vector databases

• Proficiency in high-concurrency Python programmingFastAPI, PySpark, SQL, Kafka/Pulsar, and Linux/Unix environments.

• Familiarity with enterprise model governance frameworks (bias assessments, Responsible AI standards).

If Verizon and this role sound like a fit for you, we encourage you to apply even if you don't meet every "even better" qualification listed above.

Verizon is an equal opportunity employer. We evaluate qualified applicants without regard to veteran status, disability or other legally protected characteristics.

Our benefits are designed to help you move forward in your career, and in areas of your life outside of Verizon. From health and wellness benefit options including: medical, dental, vision, short and long term disability, basic life insurance, supplemental life insurance, AD&D insurance, identity theft protection, pet insurance and group home & auto insurance. We also offer a matched 401(k) savings plan, up to 8 company paid holidays per year and up to 6 personal days per year, paid parental leave, adoption assistance and tuition assistance, plus other incentives, we've got you covered with our award-winning total rewards package. Depending on the role, employees have the opportunity to receive compensation in the form of premium pay such as overtime, shift differential, holiday pay, allowances, etc. Newly hired employees receive up to 15 days of vacation per year, which grows with additional service. For part-timers, your coverage will vary as you may be eligible for some of these benefits depending on your individual circumstances.