Business Operations Manager (Starlink)

BUSINESS OPERATIONS MANAGER (STARLINK)

StarlinkBusiness Operationscombines traditional planning and analysis with broader business decision-making and strategy, directly supportingSpaceX's leadership.Business Operationsis embedded in daily operations, supporting both near-term execution and long-term planning. Team members are expected to analyze data and provide recommendations and to lead cross-functional decision-making and implementation of the recommendations. StarlinkBusiness Operationsis lean and dynamic,operatingwith a fluid structure that favors high agency. Weexpect high performers to expand their scope across the program's most critical bottlenecks.

RESPONSIBILITIES:

• Own global S&OP (sales & operations planning) for specific hardware products to convert hardware into active, happy, paying customers
• Analyze key performance indicators, especially active subscribers,networkutilization,produce-to-activate latency, inventory turnover, and hardware unit economics(CAC, payback period);includes developing complex S&OP models and decision-making tools
• Translate analysis into strategic insights andhardware mix strategyto accelerate hardware adoption, maximize lifetime value, and minimize working capital
• Orchestrate global supply allocation and demand forecasting by synthesizing complex demand signals against dynamic, geographically specific network capacity constraints, working directly with network engineering
• Drive resource planning for specific verticals, including the execution of critical hardware ramp and sunset plans in close collaboration with hardware & manufacturing engineering
• Enable and accelerate go-to-market execution for products post-licensing and certification to ensure zero-latency deployment
• Identifyinitiatives for improvement of Starlink's operational trajectory, including developing, tracking, and executing business initiatives with SpaceX's leadership

BASIC QUALIFICATIONS:

• Bachelor's degree in engineering, mathematics, computer science, data science, physics, or business
• 4+ years ofexperience inengineering,manufacturing, product management,operations,FP&A, consulting, banking, or entrepreneurship
• 2+ years of experiencein Excel orprogramming

PREFERRED SKILLS AND EXPERIENCE:

• Evidence of exceptional ability, especially within an ambiguous environment
• Quantitative dual degree inengineering field andeconomicsorbusinessfield and/or equivalent professional experience
• Demonstrated success driving tangible impact/influencing within a broader organization
• Extreme sense of urgency and ownership; bias toward action and automation
• Ability to read and interpret income statements, balance sheets, and cash flow statements
• Strongproficiencyin SQL and Python; ability to handle large datasets independently
• Excellent analytical modeling skills (e.g., Excel, Power BI, Tableau, Looker)
• Strong written and verbal communication skills, particularly with senior business leaders

ADDITIONAL REQUIREMENTS:

• Must be available to work extended hours and weekends as needed
• Willingness to travel to customer sites, other SpaceX locations, and events as needed