Service Excellence Principal

This is a interview position

GENERAL SUMMARY
Serves as a senior expert and strategic advisor within the Service Excellence team, driving enterprise-wide initiatives that enhance operational performance and service quality.

• Partners with executive leadership to develop long-term strategies, lead high-impact programs, and design frameworks that transform business processes and service models at scale.
• Provides thought leadership in data analysis, operational insights, and predictive modeling to anticipate service challenges and inform future performance goals.
• Frequently prepares and presents complex analysis and recommendations to the C-suite, including materials for the Board of Directors and senior officer forums.

Knowledge, Skills & Abilities Required:

Minimum Education

Bachelor's degree in Business Administration, Engineering, Mathematics/Statistics, Computer Science, or a related quantitative discipline.

Minimum Experience

7 years of experience in a directly related position.

Preferred Qualifications:

Pay Transparency:

Pay:

Additional Details: Post date: 08/14/2026 - 08/21/2026 at 3PM local. Local post to Service Excellence organization, open to candidates residing in Canada only. Remote work model. Experience in service measurement, metric development, legacy Ground/Express systems and data.

DISCLAIMER

This job description is general in nature and is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job. The incumbent of this position is expected to perform all other duties as assigned, must be able to complete and achieve minimum thresholds on any mandatory testing and training, must be able to operate in an PC windows environment, have the ability to successfully complete all recurrence training and maintain annual accreditations where applicable and work varying shifts based on business needs. If the incumbent resides in the province of Quebec, you must be bilingual (French and English). In addition to the usual factors used in the selection process, all candidates for positions that require driving as a core competency require a valid driver's license (e.g. Class 5,G, or 1[AZ]) and a driving record with two or fewer violations and/or accidents in the 24 months prior to the date of application. Further, candidates will be assessed through careful consideration of: 1) their current driver's abstract; 2) their performance during application interviews; and 3) their performance on any driver competency assessments administered

Employment Equity Statement

At FedEx our value of Taking Care of Each Other is reflected in our commitment to being an inclusive employer, one that represents the diversity of our customers and the communities in which we serve. We foster respectful, safe and inclusive workplaces where everyone is valued for their unique contributions. Applications from all qualified candidates are welcome. We encourage women, persons with disabilities, Indigenous persons, and people from culturally diverse and 2SLGBTQ+ communities to apply. Please let us know if you need an accommodation during the recruitment and selection process. We will work with you to support your needs.