Business Finance Manager - Customer Success

Be the one building AI-powered experiences where they matter most.

At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.

Help build, support and operate technology used by more than 8,000 organizations in over 100 countries - moving AI from possibility to production in real-world enterprise environments every day.

Be the one growing faster in the AI era.

At Genesys, we're building a high-performance workplace designed for people who want to grow quickly, do meaningful work and build lasting careers in AI.

Customer retention, renewal performance, and Customer Success economics are critical drivers of Genesys Cloud growth. As a Strategic Finance Manager supporting the Customer Success organization, you will turn financial and operational data into insights that help senior leaders understand customer behavior, strengthen strategies, and make informed investment decisions. You will partner across Finance and Customer Success to influence planning, performance management, and executive decision making by taking ownership of complex business questions, developing rigorous analyses, and turning the results into a clear, compelling story for leadership.

The role will expand how Strategic Finance uses AI to improve reporting quality, accelerate analysis, and scale decision support. Your work will give you exposure to enterprise priorities and senior leadership while helping the Genesys team collaborate with empathy, think ambitiously, and create better experiences for customers.

Key Responsibilities:

* Drive monthly renewal and retention analytics that surface customer behavior trends, performance drivers, and actionable insights for Customer Success and executive leadership

* Actively identify and implement opportunities to use AI, including Claude and other emerging capabilities, to automate analysis, strengthen reporting, and scale Strategic Finance decision support

* Deliver weekly pipeline analysis that improves leadership visibility into performance, risks, and emerging opportunities

* Conduct ad hoc analyses of customer behavior and financial data to inform priorities, resource decisions, and retention strategies

* Lead Finance support for annual renewal target planning, connecting historical performance, business assumptions, and customer trends to actionable targets

* Provide financial oversight and P&L visibility for Technical Account Manager programs, identifying trends and financial drivers that support sustainable investment decisions

Required Qualifications:

* 6+ years of experience in Finance, Strategic Finance, FP&A, Consulting, or a related analytical discipline

* Demonstrated experience and curiosity in using AI-powered tools to improve analysis, automate workflows, increase productivity, and create new ways of working

* Proven ability to take ownership of ambiguous business questions and drive work from problem definition through resolution

* Strong analytical and problem-solving skills, with demonstrated ability to translate complex financial and operational data into clear, executive-ready findings, presentations, and recommendations

* Excellent communication and stakeholder management skills, with the ability to build strong cross-functional relationships, navigate differing perspectives, and influence decisions with sound judgment and empathy

Preferred Qualifications:

* Background in a SaaS, cloud software, subscription, or recurring revenue business, with exposure to Customer Success, renewals, or other customer lifecycle organizations

* Experience with financial planning, forecasting, target setting, or performance management processes

* Proficiency with SQL, Tableau, Snowflake, or comparable data querying, analytics, and visualization tools

Compensation:

This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate's experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.

Benefits:

• Medical, Dental, and Vision Insurance.

• Telehealth coverage

• Flexible work schedules and work from home opportunities

• Development and career growth opportunities

• Open Time Off in addition to 10 paid holidays

• 401(k) matching program

• Adoption Assistance

• Fertility treatments

Click here to view a summary overview of our Benefits.

Working at Genesys

• AI at enterprise scale- Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+new AI features were released in the last fiscal year.
• A flexible-first culture - Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work.
• Growth in the AI era - Build future-ready skills through mentorship, learning programs, leadership development and education support.
• Time to recharge and give back - Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families.
• Recognized globally - Genesys is Great Place to Work certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.

Learn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report.

What Happens After You Apply

After you apply, here's what you can typically expect:

• Our Talent Acquisition team reviews your application with the hiring team.

• A Talent Acquisition Partner will review your application and, if your background is aligned, schedule a Zoom interview.

• Next, you'll meet the hiring manager and other members of the interview team.

• We aim to keep the process focused and respectful of your time, with no more than five interviews in most cases.

• After interviews are complete, our team will follow up with the final steps.

Every application is reviewed by a person. Response times may vary by role and location, but our team will keep you informed throughout the process.

Stay Connected

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Employee Referral

If a Genesys employee referred you, please apply using the link they shared so we can connect your application to their referral.

About Genesys:

Genesys empowers more than 8,000 organizations worldwide to create the best customer and employee experiences.Genesys Cloud is the Agentic Orchestration Platform that securely connects people, systems, data and AI across the enterprise with built-in governance and control. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visitwww.genesys.ai.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.

You can expect a response within 24-48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.

This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation-such as application follow-ups or resume submissions-may not receive a response.

Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression,marital status, domestic partner status,national origin, genetics, disability,military andveteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.