Client Operations Associate

Description

The Client Operations Associate I is a key support role provides administrative and operational support to Addison clients and Financial Advisors while consistently meeting a high level of service and client engagement.

Here's what you can expect from the job and what you need to be successful:

What You'll Do:

• Prepare and process new account paperwork according to onboarding workflows/checklist.
• Respond to client questions and requests regarding accounts, policies and procedures.
• Provide administrative, operational and office management support to the teamof multiple advisors & sales management, including but not limited to expense reports, birthday & holiday cards for clients/prospects & employees, managing Social Media accounts, managing mail
• Assist with establishing online access for prospects and clients.
• Audit current client activity, fund transfers, previous day's activity to ensure accuracy and manage alerts as they appear daily.
• Maintain and organize client files and records to comply with the requirements of all Financial Industry Regulatory Authority (FINRA), Office of Supervisory Jurisdiction (OSJ) and Insurance Agency (Agency) regulators.
• Track and report on client related projects and tasks to Advisors and document all tasks with detailed updates in CRM.
• Pull & curate reports for financial advisors and/or management that may include, but not limited to, IRA Fees, household level fees, bond maturity lists, pipeline reports, large inflows, activity reports, lead reports, etc.
• Perform cash management tasks and money movement requests.
• Process and document client requests (wires, checks, journals, ACH, etc.).
• Process security and account transfers as part of account closure requests.
• Provide authorized tax documents and information upon request.
• Manage internal and external relationships, with the ability to use discretion and judgment when working matters of privacy.
• Consistently leverage available tools and technology to ensure maximum efficiency.

Essential Skills:

• Minimum three years in an office administration environment, preferably in a service or compliance focused role, and/or minimum one year experience at a financial institution in a client-facing role.
• Proficient communication skills; able to write/speak clearly and professionally for a variety of audiences
• Good organizational skills with strong attention to detail and the ability to work under tight deadlines.
• Proven skills and commitment in meeting or exceeding member expectations and requirements.
• Demonstrated ability to establish credibility and rapport with internal and external stakeholders.
• Ability to problem solve effectively, with strong critical thinking skills.
• Ability to work autonomously with proven decision-making skills and sound judgment.
• Some knowledge of investment products.
• Working knowledge of Microsoft Office Suite and proprietary software systems.
• Familiarity with CRM software
• Minimum Education:Associate's degree or equivalent relevant work experience required.
• Certification/License:SIE preferred and desire to obtain further licensing (SIE + Series 7 + Series 63 or 66, or FINRA equivalent).

Location: Cedar Hills Experience Center | Beaverton OR 97005

Target Compensation: $22.37 to $26.89 per hour + annual bonus