POS/Vending/Network Equipment - Field Support Technician

Keefe Group, LLC
life insurance, vision insurance, paid time off, tuition reimbursement, 401(k), retirement plan
United States, California, Los Angeles
450 Bauchet Street (Show on map)
Nov 06, 2026
Wage Rate $24.04-31.25/hour Work Location On-Site Overview TKC Holdings, Inc.-comprised of Trinity Services Group, Keefe Group, and Courtesy Products - is a mid-market respected leader in the corrections and hospitality industries for more than 40 years. With thousands of team members across the country, we continue a tradition of innovation, integrity, and success. TKC is committed to delivering excellent products and services, exceeding customer expectations, and empowering the career development of every team member. As a subsidiary of TKC Holdings, Inc. and Keefe Group,ICSolutions (ICS)has been a leading provider of innovative telecommunications products and exceptional customer service to correctional facilities across the nation. Benefits: We care about our employees and offer benefits that support your health, finances, and career growth. - Medical, Dental & Vision Insurance - 401(k) Retirement Plan with Company Match - Paid Time Off (PTO) - Tuition Reimbursement - Paid Training - Career Advancement Opportunities - Life Insurance & AD&D Coverage - Voluntary Benefits including Short-Term Disability, Long-Term Disability, Critical Illness, Accident Coverage, and more. About This Position The primary responsibility of the Field Support Technician (FST) is to travel and repair proprietary equipment located at customer locations in their service area when dispatched by our customer-facing Service Desk. Customers will first contact the Service Desk who will work incidents created for customer related issues, and when needed dispatch and remotely support the FST on equipment repair. Equipment includes networking components, kiosks in use by the public, staff and inmates, and vending machines (mechanical and IT related work). We will store some parts at a local warehouse or in a vehicle as we are able, to allow us to make quick repairs when able. If needed, the Service Desk will configure/ship equipment from corporate for the FST to receive and use for installation or repair of equipment. You will work onsite. You will report to the IT Manager. Essential Functions/Main Responsibilities Excellent communication with customers and while working with the Service Desk, regional staff, and peers. Diagnose, test, repair and replace kiosks, pc's, vending machines, networking equipment, and other IT equipment located within Jails and Prisons. Work with Service Desk team on preventative maintenance and walk throughs. Use provided company car to travel to customer locations within service area. Update Work Order (WO) module with travel time, notes on work performed and WO resolution. Willingness to learn new equipment and components and our product offerings evolve. Travel into Saint Louis as needed for hands-on training with equipment. Other responsibilities as determined by our needs. What You'll Need Associate's degree (A. A.) or equivalent from two-year college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience. Minimum one year experience. Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations. Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Must have T-1 and analog circuit repair knowledge. Must have excellent working knowledge of multiple network disciplines and perform advanced network diagnostics to isolate and troubleshoot issues. Must be able to develop good working relationships with facility personnel. Service and maintain inmate phone systems at correctional facilities within an assigned region. Ability to travel throughout assigned territory as needed. Excellent written and verbal skills. Strong team oriented business skill. Professional attitude in dealing with customers. EEO Statement Equal Employment Employer as to all protected groups, including protected veterans and individuals with disabilities. We maintain a drug-free workplace. A copy of our Privacy Policy and CA Employee Privacy Notice can be found here:https://tkcholdings.com/privacy-policy-108