Business Analyst

Aquent is delighted to partner with a premier automotive financial services organization, a true innovator dedicated to unparalleled customer satisfaction. This organization stands at the forefront of shaping the future of financial services, offering an environment where your contributions directly fuel operational efficiency and strategic growth. Join a team committed to excellence, leveraging cutting-edge technology and a collaborative spirit to achieve ambitious goals and make a tangible difference for our client and their customers.

Are you ready to unleash your analytical prowess and directly shape operational excellence within a dynamic financial services environment? This pivotal role offers you the chance to drive continuous improvement, optimize critical processes, and resolve complex challenges, making a tangible impact on efficiency and client satisfaction. As a key contributor, you will be instrumental in leading small to medium-sized initiatives, streamlining workflows, and championing business process development across key operational areas, directly contributing to the organization's success and enhancing the customer experience.

What You Will Do

• Serve as the primary point of contact for field inquiries, expertly managing, prioritizing, and resolving inbox requests to meet established service expectations.
• Conduct thorough research and analysis of operational, procedural, and system-related issues, collaborating effectively with internal stakeholders, technical staff, and third-party vendors to find comprehensive solutions.
• Develop detailed business requirements, process documentation, and project deliverables for small to medium-sized initiatives, ensuring clarity and alignment with business objectives.
• Research, map, and update business process flows to foster continuous improvement and enhance efficiency within operations.
• Create, document, and execute User Acceptance Testing (UAT) plans, test cases, and scripts for system and process enhancements, ensuring high-quality deployments.
• Accurately process and reconcile monthly vendor invoices, providing essential financial support.
• Contribute to special projects focused on continuous improvement and key operational initiatives across the organization.

Required Qualifications

• A Bachelor's degree (Business Administration or a related field is preferred).
• Recent college graduate or 0-1 year of professional experience.
• Advanced proficiency in Microsoft Office Suite (Outlook, Excel, Word, PowerPoint, Teams).
• Hands-on experience using Microsoft Copilot (or similar AI tools) to research complex issues, enhance productivity, and identify innovative solutions.
• Exceptional written and verbal communication skills, demonstrating high attention to detail.
• Ability to efficiently prioritize tasks and thrive in a fast-paced environment.

What Will Set You Apart

• Previous experience or a strong interest in captive finance, automotive finance, or banking/financial services.