Overview
Step into a vital role where your precision and dedication directly improve lives every single day. Aquent is proud to partner with a leading health and wellness organization dedicated to enhancing community well-being through accessible, highly efficient healthcare services. In this dynamic position, you will be the cornerstone of patient care, ensuring critical prescription medications are delivered accurately and on time, making a tangible difference in the health and satisfaction of millions of patients. Who We Are and the Impact You'll Make Our client stands as a crucial pillar in providing essential pharmaceutical support with unwavering reliability. By joining this high-impact, fast-paced team, you will play a pivotal role in maintaining the seamless flow of fulfillment operations. This is more than processing orders-it is an opportunity to uphold the highest standards of care, troubleshoot complex data, and ensure patients receive their necessary treatments without delay. What You'll Do
- Process new patient registrations and prescription requests by accurately entering data into the appropriate system, adhering to strict data entry procedures and healthcare privacy guidelines (HIPAA).
- Handle refill orders, troubleshoot missing prescription information, and interpret medical abbreviations (SIG codes) to resolve data entry exceptions.
- Operate automated machinery, meticulously sort medications, and manage inventory transitions through various workflow stages while maintaining a sharp focus on quality control.
- Count and fill prescriptions, accurately affix labels, and prepare packages for shipping, while also contributing to the cleanliness and maintenance of machinery and an orderly work area.
- Resolve Third Party Rejects by thoroughly reviewing information, making necessary corrections, and resubmitting claims according to individual plan requirements.
- Provide essential assistance to pharmacists, both on-site and at other locations, and effectively communicate any issues to senior staff as needed.
Must-Have Qualifications
- High School Diploma or GED.
- Fluency in reading, writing, and speaking English.
- An active professional license or certification in pharmacy support, with a commitment to maintaining it in good standing for at least 6 months to 1 year before expiration.
- Basic PC skills, including the ability to start/shut down a computer, use a mouse, open/close programs, switch between applications, save files, print documents, and access online information.
- Basic search engine skills, such as opening a browser, typing URLs, using a search engine, bookmarking sites, navigating with back/forward/stop buttons, and filling out online forms.
- Intermediate level keyboarding skills (at least 25 WPM, touch typing, formatting documents).
- Willingness and ability to perform physical tasks including pushing, pulling, grasping, and lifting with or without reasonable accommodation.
- Willingness and ability to carry up to 50 pounds with or without reasonable accommodation.
- Willingness and ability to work a flexible shift.
Nice-to-Have Qualifications
- Active PTCB (CPhT) or ExCPT certification.
- Current professional registration in good standing with a minimum of 1 year from the expiration date.
- At least 6 months to 2 years of relevant experience in a retail or fulfillment pharmacy environment.
|