Verification of Insurance Benefits Specialist

Transform Lives: Join Greenbrook Mental Wellness Centers as an Verification of Benefits Specialist in Delray, Florida!

Are you passionate about making sure everyone has access to the mental health care they need? Do you have an eye for detail and enjoy navigating complex insurance systems? If so, join our dedicated team at Greenbrook Mental Wellness Centers.

We're seeking an Insurance Verification Specialist to play a vital role in ensuring our patients can use their health insurance benefits to get the mental health services they need. This role is responsible for identifying and reporting patient eligibility, helping to remove financial barriers to care.

This is a full-time position located at our corporate offices in Delray, Florida. Work hours will vary between 8 a.m. and 6 p.m. EST.

Why Greenbrook?

• Meaningful Impact: Directly contribute to improving lives by helping patients access crucial mental health treatments.
• Competitive Compensation: Starting at $20-22/hour (commensurate with education and prior experience).
• Comprehensive Benefits: Enjoy a generous benefits package, including a 401(k) with company match, paid time off, and comprehensive medical, dental, and vision coverage.
• Collaborative Environment: Work alongside a supportive team committed to patient care and mental health advocacy.

Position Overview:

The VOB Specialist conducts detailed insurance investigations, documents coverage findings, and communicates accurate, timely benefit information to Greenbrook clinical teams and patients to facilitate smooth care coordination and financial transparency. This individual works closely with internal departments, including Patient Access, Revenue Cycle, and Field Operations, to ensure efficient benefit processing and superior patient experience.

Essential Duties/Responsibilities:

• Contact insurance carriers to confirm patient coverage, eligibility, and mental health benefits for TMS and/or Spravato services.
• Research applicable CPT codes, prior authorization requirements, and out-of-pocket costs based on payer policies.
• Accurately document benefit verification results in Greenbrook's electronic systems (e.g., CRM, EMR, or billing platform).
• Ensure all findings are clearly communicated to clinic teams, providers, and patients in a timely and professional manner.
• Maintain a consistent daily output of benefit verifications in accordance with departmental productivity and accuracy standards.
• Adhere to all departmental Standard Operating Procedures (SOPs), payer compliance regulations, and company policies.
• Identify and escalate complex cases, payer discrepancies, or coverage issues to the Manager or Reimbursement team as appropriate.
• Maintain strict confidentiality of all patient health and insurance information in compliance with HIPAA regulations.
• Partner with Greenbrook's Patient Access, Billing, and Field Operations teams to resolve benefit or authorization-related issues.
• Support clinic staff by clarifying insurance coverage details and providing guidance on next steps for prior authorization or appeals.
• Collaborate with leadership to identify trends in payer behavior, coverage denials, and process inefficiencies, recommending improvements where applicable.
• Provide responsive, professional communication with both internal and external stakeholders, ensuring benefit information is clear and actionable.
• Maintain a service-oriented mindset that supports Greenbrook's patient-first approach to care coordination.
• Respond to all inbound benefit inquiries promptly, with accuracy and empathy.
• Track payer trends and policy changes related to mental health coverage, documenting findings for internal reference.
• Contribute to the ongoing refinement of workflows and documentation templates to improve speed, accuracy, and consistency.
• Participate in team training sessions, department meetings, and quality audits as assigned.
• Other duties as assigned.

Knowledge, Skills, and Abilities:

• Strong understanding of medical and behavioral health insurance coverage, benefit structures, and reimbursement processes.
• Working knowledge of CPT coding, prior authorization, and claims denial/appeals procedures.
• Ability to communicate complex insurance details clearly and concisely to non-technical audiences.
• Exceptional attention to detail, organizational ability, and time management skills.
• Strong customer service orientation with excellent verbal and written communication skills.
• Proficiency with Microsoft Office Suite, CRM platforms, and electronic medical record (EMR) or billing systems.
• Ability to manage high-volume workloads efficiently while maintaining accuracy and professionalism.
• Collaborative team player with the ability to work independently in a remote environment.

Education and Experience:

• Associate's or Bachelor's degree in Healthcare Administration, Business, or a related field preferred. High School Diploma or GED equivalent required.
• 1-2 years of experience in a healthcare, medical billing, or insurance verification role required.

Preferred Skills:

• Experience working in a behavioral health or specialty care setting, particularly involving TMS, Spravato, or other mental health treatments.
• Familiarity with payer policies for commercial and government insurance plans.

Physical Requirements:

• Standing/Sitting - 100% combination (primarily sedentary, computer-based work).
• Walking/Bending/Stooping - Minimal.
• Lifting Requirements - Up to 10 pounds occasionally.
• Travel - None required.

**Applicants must be authorized to work for any employer in the US. We are unable to sponsor or assume responsibility for employment visa/work authorization at this time.

**We are committed to providing equal employment opportunities to individuals with disabilities and protected veterans.

Greenbrook, a subsidiary of Neuronetics, is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Greenbrook makes hiring decisions based solely on qualifications, merit, and/or business needs at the time.

Benefits Statement:The selected candidate will be eligible for the Company's benefit plans, including health, dental, and vision insurance; supplemental coverage; HSA/FSA accounts; life and disability insurance; and a 401(k) with company contribution. Non-exempt salaried employees accrue vacation (.625) and personal time (.29166) per pay period, while full-time exempt employees are eligible for Flex-PTO with no accrual. Paid sick leave is provided where required by state law. All benefits are subject to plan terms, company policies, and may change.

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About Us

Neuronetics, Inc. is a leading mental health company dedicated to transforming lives through innovative treatments. Now joined with Greenbrook Mental Wellness Centers, we offer FDA-cleared NeuroStar TMS and Spravato therapies for major depressive disorder and treatment-resistant depression across 95+ clinics nationwide. Together, we're expanding access to life-changing care-combining cutting-edge technology with clinical expertise to make a real impact in the mental health space.