Benefits Analyst

Say hello to opportunities.

If you're looking to be part of what's next in communication, you're in the right place.

At RingCentral, we believe the best customer experiences happen when humans and AI work together. Our agentic voice AI portfolio-AIR, AVA, and ACE-brings together automation, assistance, and insights across the entire conversation lifecycle. The result? More seamless, intelligent experiences for businesses everywhere.

With $2.5B+ in ARR and $250M invested in R&D annually, we're building the future of AI-powered business communications.

What we're looking for:

We are seeking a Benefits Analyst to support the administration and ongoing operations of our U.S. and international benefits programs. In this role, you will partner closely with internal stakeholders, vendors, and employees to ensure an exceptional benefits experience, maintain compliance, support key annual processes, and contribute to continuous improvement initiatives. This position requires strong attention to detail, demonstrated customer service skills, and the ability to operate in a fast-paced and high growth environment.

Responsibilities:

• Serve as a primary point of contact for U.S. and global benefits inquiries, providing timely and accurate guidance to employees.
• Partner with vendors for annual U.S. Open Enrollment activities, including reviewing communications, validating system configuration, and assisting with enrollment system testing.
• Assist with documentation and analysis of benefit processes; identify opportunities for improvement and support implementation of enhancements.
• Conduct monthly benefits and risk insurance reconciliation and auditing to ensure accuracy of carrier files, payroll deductions, and enrollments.
• Partner with payroll and third-party administrators to resolve discrepancies, research claims issues, and ensure timely benefits deductions and funding.
• Review and approve employee benefit elections in Workday while ensuring alignment with eligibility rules and plan provisions.
• Responsible for managing leaves of absence and workplace accommodations in partnership with our leave administration vendor and internal partners.
• Prepare materials, data, and documentation to support compliance activities such as ACA reporting (e.g., 1095-C).
• Responsible for wellness initiatives, benefits education campaigns, and creative communications to improve employee awareness and utilization of programs.
• Participate in HR system testing and updates in Workday as needed for benefit configuration changes, life event updates, and annual cycle activities.

Required Qualifications:

• Minimum 2-5 years of U.S. benefits administration experience, ideally in a high-growth or technology-focused environment.
• Experience with HRIS systems; Workday experience strongly preferred.
• Proficiency in Microsoft Office or Google Suite applications, including advanced Excel functions (VLOOKUP, pivot tables).
• Working knowledge of 401(k) Plan, ERISA, ACA, HIPAA, FLSA, ADA, FMLA, and COBRA regulations.
• Strong analytical, problem-solving, and organizational skills with high attention to detail.
• Ability to manage multiple priorities, meet deadlines, and thrive in a dynamic environment.
• Excellent verbal and written communication skills with a customer-focused mindset.

Preferred Qualifications:

• Prior project support or coordination experience.
• PHR, CBP, or equivalent professional certification preferred.

RingCentral's work culture is the backbone of our success. And don't just take our word for it: we are recognized as a Best Place to Work by BuiltIn, the Top Work Culture by Comparably and hold local BPTW awards in every major location. Bottom line: We are committed to hiring and retaining great people because we know you power our success.

About RingCentral

RingCentral is a global leader in agentic voice AI-powered business communications, delivering an integrated platform for business phone, SMS, contact center, workforce engagement management, video collaboration, and messaging. As the communications layer connecting businesses and customers, RingCentral is the front door of business communication and is in the advantageous position to apply AI at every phase of the conversation journey - before, during, and after each interaction. Our agentic AI portfolio includes autonomous voice-first AI agents that automate calls, assist in the moment, and analyze every interaction - enabling businesses to work smarter, respond faster, and connect more meaningfully with their customers. Visit ringcentral.com to learn more.

RingCentral is an equal opportunity employer that truly values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We are committed to providing reasonable accommodations for individuals with disabilities during our application and interview process. If you require such accommodations, please click on the following link to learn more about how we can assist you.

If you are hired in Belmont, CA, the compensation range for this position is between $105,000 and $128,000 for full-time employees, in addition to eligibility for variable pay, equity, and benefits. Benefits may include, but are not limited to, health and wellness, 401k, ESPP, vacation, parental leave, and more! The salary may vary depending on your location, skills, and experience.