Overnight In Room Dining Server

Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America. With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. www.highgate.com

Inspired by the human condition in its many forms, E11EVEN Club Hotel & Residences were created to promote an exclusive, personal and self-curated way of being. At the Residences, choice surrounds you all day long.

Whether you jetset or prefer to reset, these residences offer moments and experiences that speak to each individual's taste and preference. Located within the creative and thriving metropolis of Miami, E11even Club Hotel & Residences perfectly reflect the vibrancy of its surroundings, people and culture.

So reimagine yourself here and get to the essence of what living your way, is truly all about.

The Overnight In-Room Dining (IRD) Server is responsible for delivering luxury culinary experiences directly to guest rooms and private residential condominiums during the late-night and early-morning hours. Operating independently in a high-end property, this hospitality professional ensures that every overnight tray or trolley is presented flawlessly, orders are executed with precision, and every interaction reflects the highest standards of discretion, promptness, and refined service.

Assemble, inspect, and deliver overnight food and beverage orders using upscale trays or heated IRD trolleys garnished with fine linens, silverware, and proper condiments.
• Set up the meal discreetly within the guest room or residential suite according to luxury hotel standards, offering to open wine bottles, uncover dishes, or adjust room lighting and climate controls.
• Conduct regular floor sweeps to retrieve soiled IRD trays, carts, and glassware from guest hallways and service landings in a quiet, timely manner.
• Exercise absolute professionalism, privacy, and polite etiquette when accessing occupied guest rooms or resident homes during late-night hours.
• Answer overnight room service phone calls, take accurate orders, accommodate special dietary requests, and upsell premium beverages or desserts.
• Process overnight guest and resident folio charges accurately through the property management system (e.g., Opera Cloud, Micros POS) and obtain required signatures.
• Work closely with the overnight kitchen supervisor/cook to ensure orders are dispatched rapidly, accurately, and at proper temperatures.
• Keep the IRD pantry, hot box equipment, and service staging areas impeccably clean, sanitized, and stocked with clean glassware, napkins, and cutlery.
• Complete detailed night audit logs, track late-night guest preferences, and communicate any maintenance or security notes to the morning guest experience team.
• Perform other related duties as assign by management.

• Minimum 1 to 3 years of food and beverage service experience, preferably within a luxury hotel, upscale restaurant, or high-end resort room service operation.

• Ability to push heavy IRD rolling carts, walk long corridors, stand, and lift trays weighing up to 30-40 pounds throughout an overnight shift.

• Impeccable grooming, refined verbal communication skills, and a calm, reassuring demeanor when interacting with tired or late-arriving guests.

• Comfortable operating handheld POS terminals and room service management software.

• Flexibility to work overnight shifts (typically 11:00 PM to 7:00 AM), weekends, and holidays as required by 24/7 hotel operations.

Highgate offers the following benefits package for this position:

• Medical insurance, dental insurance, vision insurance, life insurance, short-term and long-term disability insurance
• 401(k) Retirement Plan with employer matching contributions
• Paid holidays
• Paid vacation
• Paid sick leave (provided in accordance with applicable law)
• Employee assistance program (EAP)
• Tuition reimbursement
• Paid jury duty leave, personal leave, medical leave, and military leave in accordance with applicable law

Please click here for additional benefit details for the states of Washington, Colorado, and California.

This job opening was posted on 11/8/2026 and will remain open for at least 60 days.