Patient Service Representative- Torrance Skypark Primary & Specialty Care

UCLA Health Torrance Skypark Primary & Specialty Care is looking for an organized, patient focused Administrative Assistant III to support our Primary Care and Dermatology teams. In this role, you will be a key point of contact for patients scheduled for procedures, working closely with our faculty physicians, nursing staff, and front office team to make sure every patient knows what to expect and feels supported from their first call through follow up. We are a busy, collaborative clinic that takes pride in delivering a concierge level patient experience, and we are looking for someone who shares that commitment.

Responsibilities include, but are not limited to:

• Coordinate and schedule surgical and in office procedures for assigned faculty physicians, including all required testing and follow up appointments
• Verify insurance coverage and obtain prior authorizations ahead of scheduled procedures
• Serve as the main point of contact for patients, guiding them through what to expect before and after their procedure
• Communicate clearly with providers, nursing staff, and patients about schedule changes and urgent scheduling needs
• Maintain accurate documentation and patient records within the EMR
• Provide front desk coverage and general administrative support as clinic needs require
• Model CICARE in every patient and team interaction

• Two years of experience working in a medical practice, preferably Primary Care or a specialty clinic
• Two years of experience working within an EMR system, along with strong computer skills including Microsoft Outlook, Teams, and data entry
• Working knowledge of current patient billing practices, including managed care and government health plans
• Associate's degree or an equivalent combination of education and experience
• Strong organizational skills with a high level of accuracy in scheduling, recordkeeping, and communication with patients, coworkers, and physicians
• Excellent interpersonal and verbal communication skills, with the ability to work effectively and positively with providers, staff, and patients of all backgrounds
• Ability to prioritize work, follow through on tasks, and work independently with minimal supervision
• Flexible and steady under pressure, with the ability to manage frequent interruptions and occasional urgent scheduling needs
• Willingness to cover the front desk when operational needs arise