Unit Coordinator Co-Op

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

The Unit Coordinator Co-op is vital to the Mass General Brigham Patient Transfer and Access Center team, where you will receive onsite experience supporting hospital wide administrative support.

The Unit Coordinator Student Co-op provides administrative support to unit-based and hospital-wide clinicians and staff, functioning as the liaison between the outside hospital providers, accepting providers locally and the PTAC RNs and Coordinators. Expected to effectively organize priorities, complete tasks on time and to manage confidential patient information. Responsible for partnering with nursing to coordinate the day-to-day patient flow including communication to key players regarding patient admissions and transfers. Also expected to provide outstanding services for every customer interaction. Actual job duties may vary by department.

What You'll Do

• Perform clerical and administrative coordinator duties to assist in the general administration of the PTAC unit.
• Receives, prioritizes, organizes and manages information at the central offices, and throughout the unit
• Phone and email coordinator duties to support unit effectiveness
• Enters into electronic medical record accurate and timely information about admissions, received patient data and helps to facilitate efficient patient throughput.
• Contacts ancillary service departments to obtain necessary supporting documentation, test results, images or other pertinent data needed for patient review by providers; tracks patient transfer status and location.
• Helps assure patient information on arrivals or transfers is relayed to appropriate facilities or providers, staff, or ancillary staff involved

Qualifications

• High School Diploma or Equivalent required
• Currently enrolled in an undergraduate or graduate program, required; relevant field highly preferred
• Exceptional customer service abilities and organizational skills

Skills for Success

• Exceptional time management, prioritization and organization abilities
• Computer skills including but not limited to excel, Microsoft, Epic, powerfoil image uploading, fax and printing.
• Exceptional verbal and written communication skills and positive attitude
• Ability to work well in a fast-paced environment and pivot within scope for business needs
• Ability to work in a team environment and autonomously to take initiative and common goals

Working Model required

• Onsite at Assembly Row, Somerville, MA
• 3 12-hour, 4 10-hour, and 5 8-hour shifts are available during weekends, days or evenings

Pay Range

Grade