Posting Details
Position Information
| Job Category |
Professional/Administrative |
| Position Title |
ITS Technology Support Specialist |
| Full Time/Part Time |
Full Time |
| Division |
Dean of the Faculty |
| Department |
Information Technology Services - Engagement and Support |
| Work Arrangement type |
On-Site (Hamilton, NY) - expected to work fully at the designated campus/office location. |
| Hiring Wage/Salary Range |
$65,000.00-$66,000.00 |
| Professional Experience/ Qualifications |
- Demonstrated technical proficiency in both Windows and Mac OS with demonstrated proof of at least one independently tested and issued professional technical certification. This requirement is waived for one year for existing employees transferred into this role, after which time this requirement shall be uniformly effective.
- Demonstrated advanced working knowledge of troubleshooting software, hardware, mobile devices, and other systems.
- Experience in customer service that demonstrates the ability to defuse challenging situations and remain calm and focused in order to provide support across varying levels of technical sophistication.
- Demonstrated advanced working knowledge of the software, hardware, and systems currently supported or provided by ITS (examples can be found at www.colgate.edu/software).
- Demonstrated excellent organizational, client contact, reading, writing and communication skills for interacting with members of the Colgate community.
- Demonstrated understanding of, sensitivity to, and respect for working in a highly collaborative environment with diverse populations.
|
| Preferred Qualifications |
- Previous experience in a higher education setting.
- Experience in compliance with applicable laws, best practices and policy.
- Familiarity with networking concepts.
- Principles related to FERPA, Fair Use and intellectual property.
- Experience with programming or advanced system administration.
- A current valid driver's license.
|
| Education |
Three or more years of professional experience and an earned Bachelor's Degree in Information Technology, or a related degree, or equivalent additional professional experience in the activities listed in the Accountabilities section. |
| Certifications |
Driver's License is preferred. |
| Offer Determination |
When extending an offer, Colgate University considers factors such as (but not limited to) the scope and responsibilities of the position, candidate's work experience, education/training, key skills, internal peer equity, as well as market and organizational considerations. |
| Physical Requirements |
The ability to lift up to 50 pounds. |
| Other Information |
Internal candidates strongly preferred.
Work visa sponsorship is not available for this position.
|
| Benefits |
Colgate University offers a competitive benefits package, with most benefits effective on the date of hire. Highlights include: medical, dental, vision, retirement contributions, paid time off, paid family leave, health & wellness, continuing education and professional development. We also offer unique perks, such as free parking, gym discounts, bookstore savings, athletic tickets, and access to cultural and recreational facilities. Explore the full benefits package on our
Benefits page. |
| Department Statement |
Colgate University is seeking an empathetic and collaborative IT Support Specialist to join our Engagement and Support Team within Information Technology Services (
ITS). In this role, you will play a pivotal part in supporting and enabling members of the Colgate Community in furtherance of the strategic mission of the university.
Colgate University's Information Technology Services (
ITS) is a dynamic organization that serves the diverse technology needs of the university community. Comprised of several functional areas, Classrooms, Digital Media & Events; Data Analytics & Decision Support; Engagement & Support; Information Security; Learning & Applied Innovation; and Services & Shared Infrastructure,
ITS prides itself on exceptional customer service and building collaborative relationships to meet the unique needs of our liberal arts campus.
ITS endeavors to foster an inclusive environment that values diversity, professional development, creativity, and innovation to support the growth of individuals and the organization. |
| Accountabilities |
The Engagement and Support team is the primary point of contact for our community and we strive to enhance the productivity of our user communities by empowering them through making information and tools accessible to them. In this role you will work closely with other IT Support Specialists and our hardware installation team to support our students, staff, and faculty and work with the rest of the IT teams as escalations and projects require. The IT Support Specialist may also participate in regularly scheduled or limited scope projects as assigned.
The core responsibilities of this position include:
- Initial client contact and baseline information gathering in person, by electronic means or by telephone in a timely and professional manner.
- Intake, diagnosis and ongoing evaluation of incidents or requests for services.
- Identification of incident patterns leading to, and subsequent identification of, systemic problems.
- Identification and, where possible, resolution of root causes of incidents.
- Documentation of client interactions, incidents, and requests.
- Communication about problems and resolutions according to defined standards of practice.
- Provide client follow up as necessary.
Additional Responsibilities
- Manage the technical assignments and activities of student workers and cooperative work/study employees, and provide training and leadership to them as necessary.
- Assist with network registration and troubleshoot wireless and wired network issues
- Carry, pack or unpack, assemble or disassemble, connect or disconnect, configure or reconfigure and install or uninstall desktop computing and related hardware.
- Change Management: Champions university initiatives by adopting new methodologies, aligning team efforts with long-term institutional goals, and proactively driving continuous improvement.
- Maintain general awareness of advances and current trends in technology.
- Research issues and resolutions to technical problems. Participate in professional development and networking opportunities, such as attending regional or national conferences, workshops, and specialized training sessions.
- Create documentation on internal procedures and document various departmental activities as assigned.
- Perform other related duties and projects as assigned.
- At Colgate, our technology is driven by our values. We expect our team members to champion thoughtful communication, teamwork, respect, and empathetic customer service in everything they do.
|
Posting Detail Information
| Requisition Number |
2026S078Posting |
| Temporary |
No |
| Work Schedule |
Weekdays, Occasional weekends, evenings, and holidays.
|
| Job Open Date |
11/09/2026 |
| Job Close Date |
|
| Open Until Filled |
Yes |
| Special Instructions Summary |
|
| EEO Statement |
The University recognizes that equal employment opportunity can only be achieved through demonstrated leadership. It is the Policy of the University to recruit, employ, retain, promote, and train employees on the basis of skills and experience, capacity to do the job, and valid job qualifications without regard to any characteristics protected by applicable local, state or federal laws. |
| Clery Act |
CAMPUS CRIME REPORTING AND STATISTICS
The Department of Campus Safety will provide upon request a copy of Colgate's Annual Security and Fire Safety Report. This report includes statistics as reported to the United States Department of Education for the previous three years concerning reported: 1. crimes that occurred on-campus; in certain off-campus buildings or property owned or controlled by Colgate University; and on public property within, or immediately adjacent to and accessible from, the campus and 2. fires that occurred in student housing facilities. The report also includes institutional policies concerning campus security and fire safety, such as policies concerning sexual assault, life safety systems, and other related matters. You may access the report from the Clery Compliance web page at:
https://www.colgate.edu/about/offices-centers-institutes/dean-college/campus-safety-staff/clery-compliance. Printed copies of this report may be obtained upon request from the Department of Campus Safety via e-mail at
cusafety@colgate.edu. |
Supplemental Questions
Required fields are indicated with an asterisk (*).
- *
Are you currently a Colgate employee?
- *
Have you ever been a Colgate employee?
Do you have a spouse/domestic partner who currently is, or will be, employed at Colgate University?
Are you at least 18 years of age?
- *
Please let us know how you heard about this position.
- Albany Times Union
- Binghamton Press & Sun
- BlackCoachesinSports
- Careerbuilders.com
- Cazenovia Republican
- Centralnewyorkhelpwanted.com
- Chronicle of Higher Education
- Chronicle of Philanthropy
- Colgate Employee
- Colgate Website
- CoSIDA
- Diverse Issues of Higher Education
- HERC (Upstate New York HERC)
- HigherEdJobs.com
- Indeed.com
- InsideHigherEd.com
- LinkedIn
- Mid-York Weekly
- NACWA
- naviGATE
- NCAA News
- Norwich Evening Sun
- Oneida Daily Dispatch
- Sherburne News
- Studentaffairs.com
- Syracuse Post Standard
- Utica Observer Dispatch
- Waterville Times
- WomenLeadersinCollegeSports.com
- Other
- *
If you selected "Colgate Employee" or "Other" for how you heard about this position, please provide the employee's name or where you heard about/saw the position.
(Open Ended Question)
Applicant Documents
Required Documents
- Resume
- Cover Letter
Optional Documents
|
Colgate University
paid time off
Nov 10, 2026