Service Advisor

Service Advisor - pay $19/hr. - 7am-7pm CST

Scheduled start 01/2027

Why This Role Matters

As a Service Advisor, you will serve as the foundational voice of our team, providing high-quality service by accurately resolving routine inquiries from internal and external customers while maintaining a flexible, team-oriented attitude. Working under structured guidelines within a high-risk data environment, you will master multiple software platforms to log provider requests, research claims data, and ensure strict compliance with HIPAA regulations to safeguard sensitive health information. This fast-paced role offers an exciting opportunity for an organized, collaborative communicator to develop strong conflict-resolution skills, collaborate with senior leaders on complex escalations, and directly improve call center efficiencies that drive long-term business success.

What You'll Do

In this role, you will have the opportunity to:

• Deliver exceptional customer satisfaction by responding to routine inquiries from internal and external customers while maintaining a flexible, customer-focused attitude.
• Optimize data integrity and tracking by inputting provider and client requests into database systems and assigning cases according to established guidelines.
• Maximize call center efficiency by identifying inquiry trends and process improvement opportunities to elevate overall quality assurance.
• Resolve routine administrative inquiries by assisting healthcare providers with application fulfillment tracking, network status verification, and general operational processes.
• Uphold strict security protocols
• Consistently achieve department benchmarks by meeting or exceeding monthly standards for quality, productivity, and service levels.
• Mitigate and diffuse complex situations by handling conflict tactfully and collaborating with Senior Advisors and Team Leads on complex call escalations.

by ensuring 100% compliance with HIPAA regulations and requirements regarding sensitive Protected Health Information (PHI).

What You Will Bring

Required Qualifications

• Education: High school diploma or GED equivalent.
• Years of Experience: Minimum 1 year of customer service experience.
• Technical Expertise: Proficiency with Microsoft Office Suite, basic database software, data entry skills, and the ability to navigate multiple systems simultaneously.
• Certifications: Required licensures or professional certifications as applicable to the region or specific state regulations.

Preferred Qualifications

• Preferred Experience: Previous call center or high-volume telephone experience within a similar healthcare, claims, or insurance environment.
• Industry Knowledge: Basic familiarity with claims research, provider network structures, contract interpretation, or fee schedule rates.
• Additional Skills: Proven ability to manage time in a fast-paced environment and a flexible schedule to accommodate phone queue fluctuations.

Compensation

The salary range for this position is: $19/per hour. Specific offers take into account a candidate's education, experience and skills, as well as the candidate's work location and internal equity. This position is also eligible for health insurance, 401k and bonus opportunity.

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Why Claritev?

Healthcare is complex. We help make it clearer.

At Claritev, you'll do work that matters. Together, we're helping make healthcare more transparent and affordable for all through the power of data, technology, and expertise. We offer meaningful opportunities to grow your career, collaborate with talented colleagues, and make an impact on the clients and communities we serve. If you're looking for purpose, growth, and a team that succeeds together, you'll find it here.

What Guides Us

At Claritev, innovation, agility, and a focus on results drive our success. We embrace bold thinking, work as one team, take ownership, and strive for excellence in everything we do - creating meaningful impact for our clients, communities, and each other.