Epic Application Support Manager I

Manages a team of Epic Analysts supporting assigned Epic applications and operational end users. Serves as a business partner and consultant to operational leaders, leveraging expertise in workflows, application functionality, and system integrations. Leads resolution of complex issues and guides analysts through design, configuration, testing, implementation, optimization, and maintenance of Epic applications and related systems. Ideal candidate will have the following certifications: Epic Cadence, Prelude, and MyChart.

• Planning. Manages team workload, priorities, staffing assignments, and resource needs to meet business objectives. Monitors productivity and performance metrics, identifies training and process improvement opportunities, and recommends operational enhancements. Supports implementation of process and workflow improvements.

• Senior Resource. Serves as the team's subject matter expert, guiding analysts through application design, configuration, testing, implementation, maintenance, and integrations. Resolves the most complex issues and provides advanced technical leadership.
• Business Solutions. Partners with operational leaders and stakeholders to understand business needs and recommend technology solutions. Conducts workflow and systems analysis, identifies root causes of complex issues, evaluates solution options, and oversees project work assigned to the team.
• Builds/Configurations. Guides analysts in application design, configuration, testing, and implementation. Performs advanced configuration and customization to support operational requirements, including complex workflows, security functions, and compliance-related functionality. Leads unit, integrated, and specialty application testing.
• Integrations. Oversees implementation and maintenance of Epic and third-party application integrations. Evaluates integration requirements, collaborates with vendors and IT partners, coordinates testing, and supports upgrades and enhancements to integrated solutions.
• Optimizations/Enhancements. Maintains awareness of Epic best practices and industry trends. Identifies and recommends enhancements, optimization opportunities, and innovative solutions that improve operations and system performance.
• Upgrades. Coordinates team activities related to application upgrades, establishes timelines, assigns release note reviews, communicates milestones, and escalates issues as needed to ensure successful implementation.
• Communications. Maintains open communication with staff, customers, and stakeholders. Facilitates team meetings, provides project updates, communicates complex issues clearly, and presents recommendations or updates to leadership. Serves as a liaison between IT, operational departments, and practice groups.
• Team Leadership. Participates in hiring, promotion, and compensation recommendations. Establishes performance expectations, provides coaching and feedback, develops staff competencies, supports professional development, and manages performance concerns in partnership with leadership and Human Resources.
• User Training. May develop training materials and provide input to online or instructor-led education programs.
• Professional Development. Participates in Epic forums, user groups, conferences, certification training, and internal educational opportunities to maintain expertise and support organizational goals.

Education:
Bachelor's Degree or equivalent experience.

Certification/Registration Required:
Epic certification in two core applications applicable to the role/department. Additional Epic specialty certifications as applicable. Epic Cadence, Prelude, and MyChart certifications. Lean Six Sigma Green Belt preferred.

Experience:
5 years of Epic application support experience. Experience managing multiple Epic applications.

The posted pay range is Boston Children's reasonable and good-faith expectation for this pay at the time of posting.

Any base pay offer provided depends on skills, experience, education, certifications, and a variety of other job-related factors. Base pay is one part of a comprehensive benefits package that includes flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, employee discounts and discounted commuter benefits at certain locations. Experience the benefits of passion and teamwork.