Manager, SHC Administrative Services

• Manage front desk, reception, scheduling, and patient access functions.
• Supervise, train, and support front desk staff and student employees.
• Monitor patient flow, registration processes, scheduling practices, and customer service standards.
• Identify and implement process improvements that enhance operational efficiency and the student experience.
• Address escalated service concerns and ensure compliance with institutional policies, procedures, and privacy requirements.
• Develop and maintain operational procedures, workflows, and training materials for patient access functions.
• Monitor and report on key performance indicators related to access, scheduling, and customer service.

• Manage the university's student immunization compliance program.
• Monitor compliance with institutional and jurisdictional immunization requirements.
• Coordinate documentation review, record management, student communications, and reporting activities related to immunization compliance.
• Collaborate with campus partners to support outreach, enforcement, and compliance initiatives.
• Track program metrics and recommend operational improvements to increase compliance rates and program effectiveness.
• Assist in planning and coordinating compliance-related communications and educational campaigns.
• Administrative Operations & Program Support
• Coordinate administrative processes that support efficient operations within the Student Health Center.
• Assist with implementation and optimization of operational workflows, technology, and administrative systems.
• Support quality improvement initiatives designed to enhance service delivery and student satisfaction.
• Maintain effective working relationships with campus partners and external stakeholders.
• Coordinate purchasing and inventory management activities for administrative, clinical, health promotion, and other Student Health Center service lines.
• Facilitate the ordering of supplies, equipment, and materials necessary to support departmental operations.
• Manage departmental subscriptions, memberships, and service agreements, ensuring timely renewals and continuity of services.
• Coordinate and process purchase requests, supply orders, and procurement-related documentation in accordance with university policies and procedures.
• Review, reconcile, and process invoices for all Student Health Center service lines, ensuring accuracy, appropriate approvals, and timely payment.
• Collaborate with departmental leadership, vendors, procurement offices, and finance personnel to support efficient purchasing and fiscal management practices.
• Maintain records related to purchases, subscriptions, invoices, and vendor relationships, and assist with budget tracking and reporting activities.
• Performs other duties as assigned. The omission of specific duties does not preclude the supervisor from assigning duties that are logically related to the position.

Qualified candidates will hold a Bachelor's degree in an appropriate area of specialization plus 6 years of relevant professional experience, or, a Master's degree or higher in a relevant area of study plus 4 years of relevant professional experience. Degree must be conferred by the start date of the position. Degree requirements may be substituted with an equivalent combination of education, training and experience.

• Master's degree in Public Health, Healthcare Administration, Business Administration, Higher Education Administration, or a related field.
• Experience working in a college or university health center.
• Experience managing patient access, customer service, immunization compliance, wellness, or related administrative programs.
• Experience using quality improvement methodologies and operational performance metrics.

How is pay for new employees determined at GW?

The university is an Equal Employment Opportunity employer that does not unlawfully discriminate in any of its programs or activities on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity or expression, or on any other basis prohibited by applicable law.