New

Executive Director, Operations

HMSA
United States, Hawaii, Honolulu
818 Ke’eaumoku Street (Show on map)
Nov 10, 2026
Operational Leadership Direct and oversee the daily operations of the MSO to ensure efficient, high-quality service delivery. Develop and implement operational strategies that support organizational growth and value-based care objectives. Establish standardized operational workflows, policies, and performance expectations across the organization. Ensure operational alignment across all departments. Provider Operations Oversee provider operational support, including onboarding, practice engagement, and ongoing relationship management. Primary focus: oversee the field / operations team; coordinate day to day engagement with provider in market. Ensure provider organizations receive timely operational support related to quality, risk adjustment, care management, and value-based initiatives. Monitor provider satisfaction and implement continuous service improvements. Population Health Operations Coordinate operational execution of: Care gap closure initiatives Risk adjustment workflows Population health programs Care management activities Quality improvement initiatives Ensure effective collaboration between clinical, operational, and analytics teams. Performance Management Develop operational dashboards and key performance indicators. Monitor departmental performance and implement corrective actions as necessary. Drive accountability for operational goals and service standards. Process Improvement Lead Lean, Six Sigma, or other continuous improvement initiatives. Identify operational inefficiencies and implement scalable solutions. Standardize best practices across participating provider organizations where appropriate. Cross-Functional Leadership Collaborate closely with: President Chief Financial & Analytics Officer Director, Burden of Illness Medical leadership Health plan partner (HMSA) Primary POC with internal program office team Ensure seamless execution of enterprise initiatives. Regulatory Compliance Ensure operational compliance with CMS regulations, health plan contractual requirements, accreditation standards, and organizational policies. Oversee operational readiness for audits and reporting requirements. Leadership & Talent Development Recruit, develop, and mentor high-performing operational leaders. Foster a culture of accountability, collaboration, innovation, and service excellence. Lead change management initiatives across the organization. Performs all other miscellaneous responsibilities and duties as assigned or directed.