BUSINESS TECHNOLOGY ANALYST - HYBRID

Division of Information Technology

The Business Technology Analyst position will support the continued growth and maturity of the University's Identity and Access Management (IAM) program. This new role improves the effectiveness, consistency, and adoption of IAM services by facilitating collaboration between business stakeholders and technical teams and aligning services with institutional needs and security objectives.

Duties include, but are not limited to:

Facilitate the planning and execution of Identity Management enhancements by gathering and documenting business and technical requirements, defining expected outcomes, and identifying dependencies. Translate requirements into structured work requests and coordinate with technical teams and stakeholders to support successful implementation.

Coordinate Identity Management initiatives such as user enrollment campaigns, access reviews, remediation efforts, and compliance-driven activities. Communicate expectations and deadlines to stakeholders, monitor participation and progress, and coordinate follow-up or enforcement actions to support successful completion.

Analyze Identity Management processes and stakeholder needs to identify service gaps, inefficiencies, and opportunities for improvement. Recommend changes that increase automation, strengthen security controls, streamline operations, and improve the user experience.

Develop and maintain operational procedures, business process documentation, service guides, FAQs, and training materials for Identity Management services. Ensure materials are accurate, current, and accessible to promote consistent practices, improve service support, and help stakeholders effectively use IAM services.

Maintain accurate inventories and business ownership records for IAM services, integrations, applications, and authentication methods. Monitor service lifecycles and dependencies to support planning, identify risks, and recommend opportunities for process improvement.

Develop, maintain, and analyze IAM operational metrics, service adoption measures, and compliance indicators. Create dashboards and reports that demonstrate the effectiveness, utilization, and value of IAM services.

Coordinate fulfillment of approved Access to Electronic Resources Authorization form per policy while working with departments and IT staff to grant appropriate access.

Monday - Friday, 8am - 5pm

Bachelor's degree plus three years of experience in business analysis, information technology, identity and access management, or a related field.
Must live in Missouri to accommodate occasional travel to campus as required.

Salary Range: $40,040.00-$55,000.00 Commensurate with experience.

Grade: GGS 09E

University Title: Business Technology Analyst

Internal applicants can determine their University title by accessing the Talent Profile tile in myHR.

Employment visa sponsorship is not available for this position.

This position is eligible for University benefits. As part of your total compensation, the University offers a comprehensive benefits package, including medical, dental and vision plans, retirement, paid time off, short- and long-term disability, paid parental leave, paid caregiver leave, and educational fee discounts for all four UM System campuses. For additional information on University benefits, please visit the Faculty & Staff Benefits website at https://www.umsystem.edu/departments-staff/human-resources/benefits-retirement

Equal Employment Opportunity

The University of Missouri is an Equal Opportunity Employer.

To request ADA accommodations, please call the Director of Accessibility and ADA at 573-884-7278.