Account Manager- Skills Intelligence

Description

Vector Solutions is a leading software company delivering an AI-enabled, performance platform powering safe, compliant, and efficient operations for the public, educational, and commercial sectors. We bring training, safety, and workforce operations together to boost readiness, reduce risk, and drive high-performance results for the everyday heroes who count on us.

Skills Intelligence is a new AI-native software product Vector brought to market in Q4-2026 for industrial manufacturing companies, and this role owns the post-sales experience for it. You'll own the full customer journey, from implementation through adoption and, ultimately, renewal. That starts with getting brand-new and existing Vector customers live and seeing value fast, then building the relationships with each customer and results that keep them renewing and growing with us.

This is an exciting opportunity to help launch and shape a brand-new product line and service inside an established, well-resourced company. You'll get to help craft the customer playbook from the ground up, partnering closely with Sales, Product, and leadership and working in a best-in-class, AI-native product.

As the Technical Account Manager for Skills Intelligence, you'll own every customer's journey, from the moment a deal closes through go-live, adoption, expansion, and renewal. You'll lead implementations, turn new users into engaged ones, and own the renewal for every account in your book, building the trust and results that keep customers growing with Vector year after year. Because Skills Intelligence is brand new, you'll also help build the playbook every future Skills Intelligence customer runs on.

What You'll Do

Lead Skills Implementations

• Own each implementation from sales handoff through go-live, including kickoff, configuration, data setup, and training. Note this system was built with an AI-ingestion tool that will do most of the heavy technical lifting, but you will make sure this output meets the customer's vision

• Learn each customer's business processes and goals, then build an implementation plan with clear timelines, owners, and next steps.

• Run regular status meetings, give strategic advice when needs fall outside the product or the contract, and keep projects on track.

• Partner with Sales during handoff to capture customer goals, success criteria, and any commitments made during the sales process.

• Coordinate with Product, Support, and technical teams to resolve configuration issues and clear roadblocks quickly.

Drive Adoption and Value

• Act as the primary point of contact after go-live, handling support questions and escalations.

• Track usage and adoption, and step in with targeted training or enablement when engagement drops.

• Lead regular business reviews that tie Skills usage back to each customer's goals and measurable outcomes.

• Monitor account health, flag risks early, and step in with a plan before small issues become renewal risks.

Own Renewals and Growth

• Own the renewal for every account in your book, from forecasting and risk mitigation through negotiation and signature.

• Get ahead of retention with weekly, high-touch check-ins. With renewals still a year out, this is your chance to build real relationships and set customers up to renew with confidence next year.

• Spot expansion opportunities and partner with Sales to grow accounts.

• Keep Salesforce current with account health, renewal forecasts, and expansion pipeline.

Partner with the Team (Ronda, Joey, Kenny) to Build the Skills Playbook

• Define the implementation of methodology, onboarding resources, and training materials for Skills Intelligence.

• Serve as an early voice of the customer, sharing product feedback and market signal to help shape the roadmap.

• Document best practices and repeatable processes as you go so the Skills team can scale.

• Other duties as assigned.

Requirements

• 3-5 years in software implementation, technical account management, onboarding, or customer success, ideally in B2B SaaS.

• Familiarity with industrial manufacturing space is preferred.

• Proven track record of leading implementations with multiple stakeholders from kickoff to go-live.

• Experience owning renewals and retention for a book of business.

• Strong technical aptitude: comfortable with software configuration, data setup, and troubleshooting, and quick to learn new platforms.

• Strong project management skills and the ability to manage multiple customers at once.

• Excellent communication and presentation skills, including the ability to explain technical concepts to senior leaders.

• Comfortable with ambiguity and excited to build processes for a new product.

• Proficient in Salesforce and Microsoft Office, with genuine interest in AI tools.

• Bachelor's degree preferred.

What You Can Expect From Us:

• Friendly, open, and casual work environment

• Comprehensive benefits package effective the first of the month after hire

• Matching 401(k) retirement plan

• Healthy work-life balance with flexible work arrangements and generous time off

• Generous referral incentive program

• Tuition Reimbursement Program

• Pet Insurance

• OnePass Gym/Wellness Discount Program

• Calm Health-Employee Membership

• Company social events

• Employee Resource Groups

• Philanthropic opportunities

What We Value:

• Teamwork - Above all, we're a team. We give and value feedback. We support each other, respect each other and work together to accomplish our common goals and serve our customers. Once we make decisions, we align behind them as a team.

• Customers First - Our customers' success is our success. They are why we are here. We work to earn the trust of our customers and always deliver on our commitments.

• Make a Difference - It's not a job, it's a calling. We have passion for our mission, for our customers, for our work, and for sharing a fulfilling experience with our fellow team members.

• Inclusiveness - Uniqueness is powerful. We support an environment of respect, belonging, and community that promotes a variety of perspectives and crucial conversations, leading to better outcomes.

• Act Now - We act with urgency. The best time to get something important done is now. We don't wait and let perfection be the enemy of good.

• Curiosity - We love a good challenge. We're scrappy, we stretch ourselves to be the best, ask questions, learn from our mistakes, and are dedicated to continually improving and growing.

• Ownership - We own the outcome and don't pass the buck. The score matters. We hold ourselves and each other accountable. We treat company resources like they are our own.

Vector Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to sex, gender, race, color, religion, national origin, age, pregnancy, disability, genetic information, or status as a protected veteran.

The base salary range provided is a good-faith estimate at the time of posting. Actual pay may vary based on factors such as skills, qualifications, experience, and work location. Compensation will always comply with applicable state and local pay laws, including but not limited to those in California, Colorado, New York, and Washington.