Registered Nurse - Hospice Triage Manager

Hospice Home Care

Oversee all activities of the triage team that supports multiple operations across the company. Manage a team of registered nurses who assess and prioritize patient needs over the phone or through electronic communication. Ensure timely and appropriate medical advice and recommendations are provided to patients, and coordinate with other healthcare professionals to ensure seamless patient care. Develop and implement triage protocols, monitor performance metrics, and provide training and support to the triage team.

Maintain frequent communication with local clinical leaders
• Coordinate staff schedules to ensure triage needs are covered for after-hours and weekend needs
• Review and approve payroll and time off requests
• Communicate and coordinate services with the answering service
• Provide leadership and support to Triage Team members, including training and annual review of staff
• Lead performance improvement projects for team and individuals as needed
• Provide ongoing education opportunities and projects
• Work with leadership to grow and expand the triage program to meet growth needs for the company
• Ensure compliance with all state and federal legal and regulatory requirements

• Graduate of an accredited nursing school with licensure to practice in state of operation
• Hospice triage experience required
• Supervisory experience preferred
• Nursing Compact RN license required
• Commitment to clinical and documentation excellence
• Must be a licensed driver with an automobile that is insured in accordance with state and/or organization requirements and is in good working order
• Knowledge of the hospice philosophy of care
• Excellent communications skills
• Ability to multi-task